SBAMSvc.ex program hogs cpu time

Yes I have used it for years. I also recommend the Kaspersky Rescue Disc.

Download Kaspersky Rescue Disk 10

I found McAfee A little bit of a CPU hog.

I use ZoneAlarm Firewall and Avast for Internet Security.
The combination works out very good.

accually ssd are very fast compared to hdd's your ram mainly means how much simultaneous thigs can be running CPU is like the heart every peice of data runs through it. the problem occurs when installing so this means its would be your cpu or you chipset(thats like smaller less power full CPU kind of) and the chipset usualy high end if the cpu is. which means you either have stuff constantly running that hogs up your cpu usage or your chipsets drivers are not up to date....to update drivers first press windows key+R then in the box type devmgmt.msc hit enter a window will pop up and if there is a unknown devices section you should see smbus controller right click it then go to properties click update driver or reinstall driver if it doesnt work you need to manuely locate your chipsets driver online...if programs are hogging you cpu then u need to regularly close items in your taskbar that arnt in use do this by right click exit also if you press ctrl+alt+del it brings up the task manager and you can manuely close processes be carefull some of these are essential Ex.-lsass.exe will make your computer crash if you end process. good luck

Hello, Mark
Well we will be able to solve this issue. Its kind of a common problem associated with Sunbelt and Fix-it. Before going further I would like to know some details about your knowledge of computers and operating system. Because the steps I am going to describe here are technical and requires you to be an experienced user. You have to be comfortable of System tools and Utilities. Otherwise, I have to provide a more detailed solution. So, first I would like to answer a few questions to better understand the client and the issue.

1. Are you a comfortable user with the Operating System?
2. Which Operating System does your computer run?
3. When did you observe that your PC has this problem?
4. Did you do a Customized Installation or a Typical / Full Installation?
5. Did you do Deep System Scans earlier?
6. Did you Aware of the Fix-it utilities package and its available tools / utilities ? Hope you have read the Product guide and User manuals before using the Software.
7. Do you have any other Anti-spyware / malware scanners running inside of your PC?
8. What is the EXACT error message you receive? That is very important.
9. Have you Installed or Un-installed any software recently?

Please include these information in your next reply. Otherwise you will not be able to get a Customized solution.
Symptoms:

• Freezing the PC: 4 possibilities
• Most probably because of the Invoke of Viper Anti Virus package. Its natural to stop at 99%, if so.
• Unable to load the Sunbelt Component.
• The required component is either missing or corrupt.
• The Virus had jammed one of the components.

The solution may depend on your Answers
Possibilities:

1. If you are a comfortable user with PCs, I can give you instructions to the point without going to a detailed description.
2. The steps will depend on your Operating System.
3. The first occurrence (date / time) is important. So that I will be able to be specific about whether there is a Virus Infection or Not.
4. Depending on your Installation methods some components or packages may or may not have been installed.
5. If you have successfully completed Deep System Scans earlier then it may be a Virus and it may have jammed the Viper package (Viper is the Sunbelt AV suite).
6. Fix-it has many Tools and Utilities Integrated into their package. Such as Anti Virus Protection. They use Sunbelt's Viper AV suite. So you will not be able to see any Fix-it Anti Virus packages running. This is a very common confusion among users of Fix-it. But even other packages (all most every package) which are designed to do SYSTEM MAINTENANCE do include Alien Anti Virus Programs developed by other companies. It is a well known fact. So if you have chosen the Typical installation, it may not have been installed. But it will be available with the Full installation. If you have used the Customized installation, you had the ability to Control the Installation of the Sunbelt Viper as well as other Components (one by one). So now you have to be Aware whether you have the software or not. Please go into this location and check whether its available. C:\Program Files\Common Files\AntiVirus\SBAMSvc.exe or C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe. If it exists with files in it, you have that component. Otherwise you do not have it.
7. If you have any single instance of an Anti Virus Suite Installed (or any malware or a spyware remover), please REMOVE it. Otherwise two applications will definitely lead each other to a huge Conflict. Because each will think and treat them selves as Viruses. You cannot run two suites simultaneously.
8. You must include the message (error or warning message) with the next reply if you were not able to solve this.
9. If you have Installed or Un-installed any software during this period, it may have altered the configuration of the Viper or might have Removed Shared Components. If so, you have to do a Repair Installation using Add or Remove Programs. Or you can do an In-place Upgrade (upgrading to version 10) but you may have to Purchase License.
10. Have you ever CONFIGURED the AV suite which comes with Fix-it ?

Solution:
I have included Several solutions to the point form, in the Possibilities section. The problem is either you have Sunbelt Viper and it has a problem associated with or you haven't installed it. If it is available, you have to read the Message and you have to Paste it with your Next Reply. Then I can be specific. You have to use Windows Event Viewer utility to check for further errors associated with the Software.
How to:

• Tap Win key of your Keyboard
• Type in Run (if you use Windows 7, you can type in the Search box in the Start Menu - Not Windows Search)
• If you use Windows 7, alternatively you can type this command directly into the Search box with the Start Menu and hit enter key. Chose to run as the Administrator. For other Operating Systems, get the Run box and type the following Command and Hit Enter key.
• Eventvwr.msc
• Go to the "Application" category.
• Check Errors (red X mark) and Warnings (Yellow ! mark) related to this Software (Fix-it or Sunbelt Viper or SBAMsvc service). If you examine any, please include it to the next Reply - You can Ignore the Warnings. If the Service cannot Start (if you see any error like that) let me know. I will describe how to start a Service manually. It might be Disabled as well. If its Available however, you will see it running in the background and in the Taskbar (bottom right corner). You MUST use Task manager every time to check whether its up and running (Right click on the Taskbar and click on Task Manager. Go to "Processes" tab and check for Services such as SBAMsvc.exe).
• Have you ever Configured the Anti Virus suite? That is a very important question. If you haven't worked with it, it may have Removed or Quarantined Viruses already. Or it may not know what to do. So please use Fix-it to Invoke it and Configure it. Ask me if you do not know how to configure the Viper AV suite.
• If you examine that you have not installed it or something Jammed it, please do a Repair Installation. Insert your Fix-it CD/DVD and go to Control Panel -> Add / Remove Programs. Click on it and check whether the "Repair" or "Change" button Available (Or Change/Remove). If so, click on it and follow the Instructions to Install or Repair the Anti Virus Component. Otherwise you may have to do an Un-installation and do a Re Installation. Make sure that your are NOT Running ANY OTHER Anti Virus Suites.

Please feel free to contact me again. You have to reply if you are unable to solve the issue.
Have a good day!
Thanks for contacting Fixya!
-Lasitha (Microsoft Brand Expert)

Hi,
From that I don't foresee it a hardware issue, probably is software.
Some things you could try off the bat:
- On startup, open task manager [ctrl+shift+esc] > processes tab > what is the cpu at and is any one app hogging the cpu?
- Start > run > msconfig > startup tab > disable everything except for what needs to startup, which is pretty much just your internet security apps > apply > close > restart.
- Defrag your hard drive. My computer > right click hdd > properties > tools > defragment > restart after done.

hi
Go through the basics
- run windows update for latest patches on windows
- check service packs
- check that you are using the latest drivers
- check that you are using the latest version of software that is using the camera ( skype for example)

The computer may has a program that takes control of the processor at this time. You may view most of the processes happening on the computer by opening up the "Task Manager". You may access this by "Right Clicking" the "Taskbar" or "Ctrl" + "Alt" + "Delete", and go to the "Processes" tab. Next you will want to click on the "CPU" line to view what processes are using the CPU the most. You may have to click on the button "Show Processes from All Users" to see all of them. The most likely possibility is the computer is compromised by a spy of some sort. I have seen this from Social Networking sites. I always recommend backing up all your important files however you desire to back them up. IF this process hog cannot be found it also could be a Memory hog as well. If the memory used goes near the Physical Memory available the computer will reduce the other processes to keep the computer running. All the processes running are like a Juggler, the more processes running with little Physical Memory is like the Juggler Juggling all those "Balls" within a small room, somewhere the juggler is going to drop a ball, in this case it may be the sound from the computer. In your case I would hope adding memory would be the best remedy for this situation.

Try to repair using CD Installer. or maybe it have a virus in your computer

Check in Task Manager what Process that eat-up your CPU power and if you're not using the program, just uninstall it or disable it from startup

Here is a procedure (pasted below) which a Beta tester of CounterSpy developed having to remove and re-install various versions and running into the same problem you described. I would suggest reading through the discussion thread (CLICK HERE) before proceeding.

Hope this will FixYa!!!

____________________

Manual Uninstallation of CounterSpy 2.x

1.Open Task Manager and be sure none of these three are listed
a) SBCSSvc.exe (CP service)
b) SBCSTray.exe (tray icon)
CounterSpy.exe (CS main app)
If any are listed click "End Process"

2. Be sure the CS directory is gone. The standard location is C:\Program Files\Sunbelt Software\CounterSpy

3. Remove additional folders that may be located at these three places:
a) C:\Documents and Settings\All Users\Application\Data\Sunbelt Software
b) C:\Documents and Settings\user\Local Settings\Application Data\Sunbelt Software
c) C:\Documents and Settings\user\Application Data\Sunbelt Software

4. Run the Windows Installer Cleanup Utility. If anything is listed for Sunbelt CounterSpy, select and hit "remove".

5. Look in C:\Windows\Downloaded Installations and
C:\Program Files\Downloaded Installations
you should see one or more sub-folders with names like
{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} where the X's are random numbers. In each sub-folder will be an .msi file. Right click the .msi file and select properties. Look in the summary tab for indications that the .msi is an installer for Sunbelt CounterSpy. Delete the sub-folder, the one with all the numbers (do not delete the \Download directory folder)

6. Look in C:\Windows\Installer directory where you will find .msi files. Again, right-click each .msi and select properties. If any .msi files are Sunbelt CounterSpy, delete only those .msi files.

7. Look in C:\
if you have any {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} delete those folders.

8. Open Computer Management console utility (Control Panel-->Admin. Tools-->Computer Management) and select the Device Manager then click on View and select "Show hidden devices" . Expand the Non Plug and Play Drivers tree and scroll down until you find the SBHR device driver. Right-click on it and select uninstall.
The console will prompt you to reboot. Do so. If you don't find any SBHR device driver, there is no need to reboot.

9. You need to download a zip file at the bottom of my post. Follow the directions to be sure it is clean before you use it.

10. Check C:\Windows\System32 for the following 6 files and remove any if they are present:
a) SBAPIFS.sys
b) SBBD.exe
c) SBProt.sys
d) SBRC.dat
e) SBFC.dat
f) eSellerateEngine.dll

I also had a file SBProt.bak and asked if it was safe to remove; it was.

11. Check C:\Windows\System32\Drivers for the following three files and remove if any are present:
a) SBTEDrv.sys
b) SBHR.sys
c) SBAPIFS.sys

12. Last, if you have any Sunbelt CounterSpy desktop, tray or start menu icons remove them and reboot.