Cant import video

You need the software for the Mozaic. Most Creative brand players need the software it came bundled with to convert videos before it can added to the player.
If you don't have the Centrale software CD to convert videos, you can download it from Creative's site here:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic.

Choose the "Applications" section on this page, you want the Creative Zen Mozaic Starter Pack.

Ahaa, you just need a professional video converter to convert video format.
There are huge amount of Video Converter on the market. Before you choose one, you ought to consider the overall quality of the product and choose the best one for you. It can helps you decide which Video Converter is the best to meet your needs.
according to all, I recommed iFunia Video Converter, I found it is really more stable and multifunctional than other video converter programs.

I think Eztoo can help you.
Eztoo Video Converter supports almost all video formats as source files and outputs many different video and audio formats beyond HD (high definition), including MPEG, AVI, WMV, MKV, RM, MP4, ASF, iPhone, iPod, MP3, WMA, WAV, OGG, RA, AAC, AC3, etc.
You can download this software free from here:
http://www.eztoosoft.com/video-converter.html
For mac users:
http://www.eztoosoft.com/mac-eztoo-video-converter.html
Hope it helps. Contact me if you have any other question.

How to convert video to Creative Zen ?

You have a portable video/audio player, lets say a fancy Creative Zen, which you got as a gift from your friends or you bought for yourself, and would like to watch your favorite movies or just listen to the beautiful music using it? Sometimes you might encounter such an embarrassing situation as you are trying to playback a certain file format (video/audio) on it, but it just cant work out. Creative Zen video converter is just the program you need. It is a simple yet powerful Video to Creative Zen converter software that can convert almost all video/audio formats to Creative Zen compatible format and enables you to solve these problems quite easily with a few mouse clicks.

At the moment when you feel you got what you wanted of using Creative Zen video converter, there are reasons to save your project, in case if you want to change any adjustments and settings late, or a desire to get the resulting video as soon as possible. The both things will seem to be a trifle to do if to follow the steps below.

Tutorials
Step by Step on how to convert video to Creative Zen with Creative Zen video converter
Step1 Download and install Creative Zen video converter

Click here to download and install it by running Creative Zen video converter.exe

Step 2: Run Creative Zen video converter and select a video/audio file you want to convert.

Click the Add or File button to choose a file type that need to be converted, you can convert simply audio format or video format. while you can set an output path for the resulted video by hitting the Output drop-down list.

[img]http://www.iorgsoft.com/guides/mov-to-creative-zen/movtocreativenzenconverter/interface.jpg[/img]

Step 3: click the Edit button to set detailed info for the desired video.
A. Click the Trim button to set the length/range of the video that need to be converted.
You can choose a small part of a movie or the whole one to convert to the selected format

[img]http://www.iorgsoft.com/guides/mov-to-creative-zen/movtocreativenzenconverter/trim.jpg[/img]

B. Click the Effect button to tune the saturation, contrast, brightness values and make sure are the one you preferred, preview the change on the screen.

[img]http://www.iorgsoft.com/guides/mov-to-creative-zen/movtocreativenzenconverter/effect.jpg[/img]

C. Click the Crop button to cut the unnecessary part or black part of the movie.

[img]http://www.iorgsoft.com/guides/mov-to-creative-zen/movtocreativenzenconverter/crop.jpg[/img]

Step 4: Convert video

This step will take you a moment to carry out the conversion process, the time vary with different parameters you set.

[img]http://www.iorgsoft.com/guides/mov-to-creative-zen/movtocreativenzenconverter/convert.jpg[/img]

Step 5: Upload resulting video to your portable
You need a USB cable to transfer the converted video to your Creative Zen.