My harmony 1000 remote is not recognized by my mac computer

To set up the Harmony remote controls, you need to connect the remote to a computer with the Windows OS or Mac OSX using the USB cable that came with the remote. You also need to create an account using the Harmony Remote software - the account is at myharmony.com . It looks like the Windows software and website work with Internet Explorer with the Silverlight plug-in. (Newer Harmony remotes use an app that shouldn't be browser and plug-in specific.)

The manual and software for the Harmony One is available here: http://support.logitech.com/en_us/product/harmony-one-advanced-universal-remote/getting-started# . https://support.myharmony.com/en-us/download also has a link to download the Harmony Remote software for the older Harmony remotes.

If you are still having problems, first check if Operating system found the device when you plugged it in. (With Windows, go to the Device Manager and check if the driver was installed. Look under Human Interface Devices.) If Windows Update is set to automatically install hardware when it is plugged in, this should happen automatically. Check if an update is pending. If the remote wasn't recognized, try a new USB cable with the correct connection. You may also find this site, https://support.myharmony.com/en-us/harmony-isnt-being-detected-by-the-computer , helpful to diagnose the problem.

I hope this helps. I've assumed that the battery in the remote are fully charged. If the unit isn't charging, you may need to replace the battery or the remote. Amazon does list a replacement lithium ion battery for the Harmony One. There are a couple of choices depending on when the remote was manufactured.

Cindy Wells

HI. So there are a couple of things you will have to ensure for the connectivity to be successful.


1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software
2. Download it again at http://logitech.com/myharmony 3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.


That should get the remote working. :)

reinstall your software and connect in the back of the computer to a usb port directly connected to the motherboard

go into device manager and update the drivers on the newly found hardware. If they are already installed used the disc to re-install from device manager.

Then add the application on whilst the item is discomnnected

Re-connect and launch application. Should work.

Hi all! I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not.  I took the advice of  bfuzcsvxvgk  and it worked like a charm.  I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up.  There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU!  Hope this helps if you are having problems!

Check the batteries are OK Uninstall it's software, reboot and reinstall it. See if there's a return to default option in the software. You may have mucked things up when you tried changing the configuration. Sorry I can't give more advice I don't know the hardware at all. BMW