This has happened before, I will use the wand and once I put it back, the sweeper itself doesn't work. It turns off and then it won't turn back on. Days later, it will work like normal. Why?
Hi there, it's Jack at Dyson.
Most of our vacuums include a thermal cut out, which shuts the machine off if it starts to overheat. Usually this will be because the filter needs a wash, or because there's a blockage in the machine. From what you've described it sounds like there's a blockage in the hose, wand or duct.
To resolve this, please follow the steps shown in our online Support guide: http://content.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL
It's important to wash your machine's filter at least once every 3-6 months, as shown in the video above. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.
This should resolve the issue, but if you would like some further advice from our experts, please email us at [email protected]. We'll be in touch as soon as possible.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
SOURCE: using the wand works fine, but using sweeper - no suction
Forgive me if I'm thinking of the wrong model, but I think the DC07 has a short length of clear plastic tubing between the floor head and the fixed vacuum pipe-work. This tube can split and let air in which, of course, reduces suction at the head. You need to inspect it very carefully, as the split is often where it's really difficult to see!
If this is the problem, a repair with tape is possible but rarely completely satisfactory. A new bit of tube is the best solution.
SOURCE: My dyson animal won't turn
There are some troubleshooting tips in the Owner's Manual that may help you with your problem. A free PDF version of the Owner's Manual can be downloaded HERE.
Also, you may find other helpful hints and support for your Dyson Animal by going directly to the official Dyson Animal help page on the Dyson web site. CLICK HERE
Official advice and support for Dyson technology
SOURCE: Hello, Sir I was using the wand to pick up
Hi there,
Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at [email protected]. One of our experts will be happy to help you resolve your problem.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: My handle won't stay up
Hi there,
Sorry to hear you're having difficulties with your DC07. If the cleaner won't stand upright, it may be because the valve carriage has become misaligned. This is easy to correct - please follow the steps shown in our support video linked below:
http://www.dyson.com/support/help.asp?article=1376&product=DC07-SY-HEPA_US
By realigning the valve carriage, you should be able to resolve you issue. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
Official advice and support for Dyson technology
SOURCE: Our Dyson Animal DC28 is
Hi there,
Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL
The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.
http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL
Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting
over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Kind regards,
Jack
Dyson Online Customer Support
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