A few days ago while I was using my sansa e280 to listen to music, a sudden seemingly random problem occurred. Almost every song that I uploaded myself onto the player came up with a "bad track" error when I tried to play them. On top of this, when I went into the Play All screen, the sansa completely froze. After letting the battery drain, I plugged the sansa into the computer to try to solve the problem. My original intention was to try to delete all uploaded files on the sansa and then upload them in again. However, here the biggest problem showed up. After I deleted all the music in the "My files" folder, which is all the music I uploaded into the player, the My files folder remained and, within itself, created an infinite loop of My files folders along with 3 other oddly named folders. My guess is that these ghost folders were created through a malfunction with the device. Unfortunately, I have no idea how to fix this problem. I would appreciate any help I can receive on this issue. Thank you.
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Re: Infinite folders and inability to play music
You need to reinstall the firmware, which can be found on Sansa's site. If this is not an option, which it likely is NOT, you need to send the device out via the MFG warranty, or just send it to the MFG. If you look into the files on this device, it has a VERY VERY bad history with performance on this site.
I hope this helps! problem solved!
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I experienced a similar problem caused by corrupt files saved on the internal memory of my e280. (I could not delete/remove the files) I had to format the internal drive of the e280 and re-copy the files back on to the unit. Works great now. When formatting the device use the command from windows. (ie right click on the internal memory icon and select format)
Note: Formatting will remove/delete all the files (eg music,photos..) from the e280 so make sure that you have backups.
Put those songs into the My Music folder in your computer. Then open Windows Media Player, and give Windows Media Player a couple of minutes to re-read the songs. then Sync those songs to your player using Windows Media Player.
Make sure your Rhapsody subscription is paid and up to date - if it ever lapses you will lose the songs. also, check out the License tab under properties for the songs that failed - the license may have a fixed-term/expiration date and can no longer be synced without paying $$. Rhapsody sucks like that.
It is probably because you have folders inside of folders inside of folder... i just had the same problem and copied all the songs in a folder into the main folder IE dont do this sansa>music>artist>album>music file do it like this sansa>music>artist>file
'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.
You dragged & dropped files in recovery mode?
Recovery mode is only for re-installing the firmware or formatting the device if it is unresponsive.
If you are wanting to drag and drop files onto the device, the music needs to be put into the Music folder on the device.
If you do not see the Music folder, you will need to enable hidden files and folders on your PC.
Best of Luck.
p.s. - you can add to this question this doesnt work.