I am having trouble receiving incoming faxes. I have a line dedicated as just a fax line. I've had the cable company check line and line is working just fine. However when I call my fax line the fax machine does nothing... it rings and rings and rings and never recognizes my fax machine. cable tech tells me that it has something to do with my settings. but i ve not changed my settings all i did was change phone companies. I've checked settings and all seems right... but then again.. what do i know.. please help!
I have one phone line for incoming and faxes. The Pixma is plugged into the modem which in turn is plugged into the telephone. Fax machine is set on receive mode. Nothing happens. What now? And how long does it stay in memory. Must i leave it on until Monday when canon tech support is available?
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Check video for 'fax receive set up' in similar model:
Manual receive: In coming call receives like telephone Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings) Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines) Set up your best option as per your requirement.
You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.
Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!
It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.
Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.
Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.
Faxes fail intermittently or with only one fax number
If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.