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Question about Microsoft Wireless Laser Desktop 4000 Keyboard/Mouse

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Microsoft Wireless Desktop 4000 receiver quit working

I'm on my second 4000 and I'm suddenly having the same issue as the first. I was typing and using the mouse and suddenly the lights on the receiver started flashing, then stopped with two lit. Nothing worked, so I rebooted and now the receiver doesn't appear to be working at all...no lights, etc. I've tried every USB slot on my dock and laptop, and rebooted a number of times to no avail. Is this a known issue, and is there any way to get it working again?

Posted by Chris Johnson on

  • Chris Johnson Aug 08, 2007

    Re-syncing is not the issue. The receiver flat out doesn't work - no lights, etc. Pressing the sync button doesn't make anything happen...

  • Anonymous Nov 11, 2007

    same thing happened to me

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2 Answers

Anonymous

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Make sure that you have no other wireless devices nearby. I had a similar issue and it was because of a cordless phone I was using. Switched the phone to 5.8GHz and problem with sync was solved.

Posted on Mar 13, 2008

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Mark Rogers

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They need to be re-synced. Sometimes the wireless signal from the keyboard/mouse is broken and the receiver cannot find it again. A quick re-sync always fixed the problem for me.

Posted on Aug 08, 2007

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1. Use fresh batteries.
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If same problem occur after doing the steps below, then you may want to contact the manufacturer for RMA. This Microsoft 4000 has a three year limited warranty.

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Start simple - unplug and replug the cord that connects the keyboard to your computer. Try typing again. If it still does not work, restart your computer. If it still does not work after restart, go to Microsoft's website, and redownload the drivers/software for the keyboard. Good luck!

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Dear Nealteresa:

Please click on the link below and download the drivers for Microsoft Wireless Optical Desktop 4000 and select IntelliPoint 6.2 (32bit) for Windows Vista.
http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=m_wod4000&os=WVista_32&lang=en&driverVersion=IntelliPoint%206.2%20(32bit)%20for%20Windows%20Vista Or you can also customize by selecting product and operating system. http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx Note: However the Microsoft Wireless Optical Desktop should work with the native drivers of operating system.
Regards,

Mohammed.
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