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Question about SanDisk Sansa e250 MP3 Player

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Sansa won't charge or load.

When I plug my Sansa in to charge or load music it turns on to play mode. It won't charge and my computer doesn't see the device to load or delete music.

Posted by casper o'mooney on

  • 11 more comments 
  • Anonymous Dec 02, 2007

    Plugged in the USB and no file pops up, it says windows cannot recognize the device

  • rapey Jan 10, 2008

    wont load or delete songs

  • andres0612 Mar 17, 2008

    my sansa e250 when i turn on just appear some words that say load main image failed switch to recovery mode

  • Anonymous Mar 17, 2008

    my sansa e250 is doesn't work. when a connecte him my computer doesn't find it and his frozen also.

  • Anonymous May 14, 2008

    cant open my sansa anymore

    because it doesn'work as a USB( the copmuter doesnt recognize) and i even cant play music or do anything with it

  • Anonymous May 26, 2008

    this **** will not charge

  • Anonymous Aug 29, 2008

    i plugged it into the computer and he screen turned white

  • THTSRGHTSLIK Aug 29, 2008

    wont turn on or do anything

  • BeyondGoddes Nov 13, 2008

    How do I go into recovery mode?

  • princess133 Nov 13, 2008

    when i turn on my e250 mp3 player the screen is black

  • larnz Feb 02, 2009

    how do you switch it to recovery mode when i turn it on all it says is load main image failed switch to recovery mode ?

  • bigmann559 Feb 09, 2009

    i followed the instructions that were given and still says the same

  • fajkil May 11, 2010

    Solution link . . .




4 Answers


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Plug it into the computer (the cord you would use to charge it and transfer files), and hold down the power button for at least 15 seconds. The Sansa should then begin to turn on and start charging. :)

Posted on May 01, 2008



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It doesn-t work i have th latest upgrade,i have format it in recovery mode,i told the sansa support about the problem but they send to me an answer to do things that i have done already,like upgrade,format etc.Nothing happened after that ,it seems like nobody knows how to fix this problem.My sansa e 250 is recougnized by the computer but not responding if i connect it with power off,also it doesn't recharge anymore,i charge my battery at another sansa e250,my girlfriend's.i can also listen to mosic,copy/delete files and music,but it doesn't recharge any battery not only my battery,and it doesn't charge even if i connect to another computer or something.the computer recougnize it only with power on.can anybody help me?Cosmin,Roumania.

Posted on Feb 14, 2008

  • Anonymous Feb 14, 2008

    sorry ,i didn't see,my comment is not ok.:))




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My Sansa wont charge i don't know why but it keep turning on and off saying Connected showing a picture of that Sansa and the computer.. pls help is there something wrong with it or what ?

Posted on Nov 25, 2009


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Try going to recovery mode then update the firmware of the player :D

Posted on Aug 08, 2007

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Related Questions:


My mp3 isn't turning on even thought it is fully charged but plays music when plugged into USB

There is a Problem with the Mp3 Battery its not Charging get it Replaced!

Have just purchased refurbed player and although ok on receipt ,have charged battery and downloaded music BUT now will not turn on . Download the sansa updater and you will get the manual and Media CONVERTER and any new firmware updates+
Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa

Won,t play any music...

Try to plug it into the computer.
Scan it to check if there's any possible virus.
And double click on it (My computer) to get it update.

Wont turn on unless plugged into computer

Hi it very much sounds like the on board batttery is not charged up, (not charging) hence when you plug into the PC it gets it supply from the USB 5Volts and plays as normal

I need help on my Sansa e250, if I plug it to a computer or if i charge and even just merely turning it on, it just turn's on and off, my cousin who gave me my sansa told me that the battery was just...

Remove the back and check and see if the battery isn't fully connected
I put a folded peace of paper and put it on top of the battery and put the back on.

Usb mode is in settings push center button choose between msc or mtp....

MSC will allow you to see the expansion card mtp won't.....MTP shows you your music2_bing.gif folder in the media folder thats where you put your music plus expansion.....If no usb mode the player is manufactored to be in msc mode make sure your usb 2.0 driver is installedMSC is best reate a music1 folder and put music in there then there is no switching back and forth to mtp msc

Is there a way to clear the music from my Sansa MP3 player from the actual device!

Make sure you have a charged battery
Turn the player off
Slide the Lock switch ON to insure MSC mode
Plug it in
Open "My Computer"
Right click on the Sansa m240 icon
Click on Format
Choose FAT..not FAT32
Click "Start"
Unplug and let it finalize
Slide Lock switch to OFF
Reload music

It doesn´t recognized the music files

is the music files in the music folder? (its a hidden folder stupidly enough so is hidden files turned on in your operating system?)
are they mp3 or wav files? If the answers are no - now you know why.

Music not synchronized

Try going to the actual file the music is in on your computer, then right click Send To sansa 250. If that doesn't work look on the options menu for USB mode and change it, that works on my 280.

I have Sanso m250 2.0gb mobel. Logo screen is appearing when i power on after that i am unable to play the mp3 songs or play FM Radio etc..

Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. I do not know if this will work on other Sansa m200 type .mp3 players. You can start over with your playlists. This has worked for me.
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