Samsung RS2578BB Side by Side Refrigerator Logo
alex montez Posted on Aug 07, 2007

Samsung side by side refrigerator not working

I have a Samsung side by side refrigerator thats about 2 years old. A few weeks ago the refrigerator started to make an extremely loud noise whenever the fan would come on. After a few days it stopped being loud and went back to its original noise. Now about 5 days after the noise has stoppped the refrigerator has stopped working altogether. The light comes on in it but it's not getting cold. Any ideas what is wrong?

  • solocat Jan 30, 2009

    Hi, I had a similar problem with my samsung side by side, The unit was less than two years old, I discovered I had a freezer full of defrosted products even though the unit was displaying -14. I found that if I switched the freezer off and on again it would start freezing again for about 5 hours. Too late for my defrosted food, but it kept things going for new stuff until an engineer came. The enineer discovered this was a problem with the thermocouple, he put in a temp fuse and I was freezing again. He came and repaced the thermocouple unit a few weeks later.



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  • Posted on Sep 06, 2007
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I am somewhat of a fix-it guy and here is my take....I also have the same refridge with other problems, and have done alot of research and discussions with the local repair techs and Factory rep. Here we go: The Samsung models are very prone to problems arising from power fluctuation's that fry the motherboards. One problem may be that the defrost circuit fails and the unit freezes up causing a lack of cooling and loud banging of the compressor. To run a diagnostic of the unit, you need to press both power freeze buttons for 10 seconds beeps will sound and release, the dashes on the display showing if any circuits are bad.(self diagnostic) This is what the service guy will do then come in with the part and replace. With a bad board, the diagnostics reveals no problem and the service agent will just start replacing parts, at your expense! Also the part #'s will show discontinued but they just changed parts #'s.. Be careful, my dealer said all parts were no longer available....he was wrong! Motherboards are a bear, I believe my model has 3!Most techs are not familiar with Samsung and will not be able to correctly diagnose the problems, mine came out and said it! "We do not Know and the factory will not give us any idea what the problem is" We're sorry! That was 3 month ago, and now I have a beautiful yard fixture! a $1400.00 yard fixture!! hope this helps someone..

  • vatopato Jan 22, 2011

    I pushed the "power freeze" and "power cool" simultaneously for 10 seconds, and that reset the electronics in my samsung side by side. This fixed the problem for me. Thank you so much for the idea.

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We bought a kit from Appliance DIY Repairs, and this sorted our problems on our Samsung American style fridge freezer straight away. After reading the comments other people have left, we didn't bother calling any engineers, or Samsung, we just ordered the kit. I dunno how much we saved, but I reckon its a fair bit.

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The tip with the two power freeze buttons is tremendous! It saves you a lot of troubles and money. I live in Brazil and have such a refridgerator. Of course power here is something that you may have or not. Every time when the power goes out the machine stops working. EVERY TIME you call the service; the guys may show up 2 weeks later and try to sell you a new motherboard. But the nice part is that they don't have with them. They always make a provisional fix: the 2 button one. I never succeeded in seeing what they did and they never told me. Now I know it. Thank you!

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  • Posted on May 31, 2012
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I just came home from being gone 1 day when I woke up this morning went to the fridge and noticed no display on the screen , just the flashing line under the TEMP .... Moved all the food stuffs to our second fridge , jump online found this site , held the two buttons like mentioned above , FIXED ...... Sadly , the ice cream , well , it put up a good fight

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I had a similar problem with my Samsung where the freezer side was fine but the fridge side was not cooling. First tech replaced the motherboard and nothing. Second tech thought it was the ambient sensors, got sick of waiting on him to get a part in stock. Third tech defrosted the fridge side and it now cools fine. I guess when you have a block of ice inside the back wall it screws up the temperature sensors. He is replacing something with the defroster for a permanant fix but it has been almost 2 months of trying to get this fixed and has been a nightmare.

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I had the same problem with mine the fridge temp read out kept flashing then it all went a bit wrong with the freezer and fridge both not working. I could not get anyone out to help as its classed as a commercial fridge so domestic repair technicians won't come out and commercial technicians won't as its in a domestic property. i did however get some advice i was told to turn off the fridge and open the freezer door as the unit can get iced up to tell if it is feel the back of the freezer if its covered in a thin layer of ice this could be why. open the door for at least 48 hours it should deforst and start working again

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I have the exact same problem with the exception of the noise. Our ice maker stopped working (separate problem) and then the following week the fridge stopped cooling. There's power to the inside lights but no cooling. Kind of like the compressor blew our or the refrigerant leaked out.

3 Related Answers

Anonymous

  • 12 Answers
  • Posted on Jun 03, 2007

SOURCE: refrigerator fan running but not cooling, making loud noise

Shayon, what is the model number? Maybe I can help you out. Scott

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DrLindquist

  • 5 Answers
  • Posted on Sep 20, 2008

SOURCE: loud noise from the freezer side

The problem is a buildup of ice on the plastic housing (the curved plastic bit) in the back of the freezer under the fixed shelf where the icetub goes. The fan behind this plastic housing is hitting the ice when the defrost comes on.

Unplug the fridge, unpack the freezer, remove the four screws in the back, take off the sheetmetal backing and let the fridge thaw. You can remove the plastic piece after a while and get the ice off (be careful not to remove the styrofoam insulation by going too quickly).

Reassemble and you're back in business, for a few months. I'm never buying Samsung again myself.

tharrell41

Scott Harrell

  • 5 Answers
  • Posted on Sep 01, 2012

SOURCE: SAMSUNG RS275 REFRIGERATOR SOLUTIONS

Yes. check the thermostat. mine done the same thing.

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Samsung rs2578sh

Yes, you have a faulty defrost heater or thermal fuse, the fault will re-occure within a few weeks. Regards Advisor
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