I am missing this parts(upper and lower guide and the screw with plastic washers). if anyone knows how i can get these parts i would greatly appreciate them. i am due in a month and have tried everything to find out where and what to do about these missing pieces. PLEASE HELP :o(
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I was missing screws and I contacted Dorel at 800-295-1980. (email at [email protected] if you prefer.) They were very helpful and mailed me the whole kit of screws at no charge. I provided the model # with my address. No hassles. Great customer service.
I have a Graco 4 in 1 Ultra Sleep System Model 4600 CL. There is a recall on this model for the track guides breaking. The website is www.simplicityforchildren.com You can get a replacement track system for free and you can also order parts at 1-800-858-8323.
I also have the complete instructions for assembly of the crib, toddler bed and day bed.
I went to the website www.deltaenterprise.com. You will have to have the country of origin, model number and the date of manufacturer or you can not get the parts. The phone number is 800-816-5304. I do not have fast you will get the parts. I called and did not have the country of origin so I will have to wait.
You know I just purchased a Childesigns crib from a garage sale thatI thought had everything needed. When I got home, we found it was missing one top plastic rod. Of course nothing will work without that. I found this webpage that sells a VERY similar product.
http://www.productsamerica.com/page65.html. It is not exact, but to be able to use the crib, this was a good option for us. Hope this helps.