Question about Canon PIXMA iP4200 InkJet Photo Printer
Sometimes when I print I get an error message that says 2 magenta ink tanks are installed. After clicking the continue button on the error message several times it will print the document. Any ideas what the problem can be?
Hello there scubadave,
I've gotten in touch with Canon and have somethinga little different to try. At the very least the error should change.(Sorry, gallows humor). Please read this entire response before takingaction.
After the upcoming test procedure, I have included alink and procedure to contact Canon tech support. The assure me theywill replace any faulty tanks.
The purpose of this exercise iseither rule out ink tanks that are behaving or isolate the one(s)responsible for the dupliucate error. You should write down the results of thistest. Please perform the following:
1. Open the printer and remove all ink tanks.
2. Insert a single ink tank in the printer then close the cover.
3.Confirm whether the printer recognizes the installed tank properly. Ifit does, it will indicate it does not detect the other ink tanks, asthey are not currently installed in the printer.
4. Repeat steps 1-3 with another ink tank.
5.If the printer at any time indicates two of the same ink tanks areinstalled, the cause will be the last tank installed. For example, ifyou inserted an ink tank earlier, and you later inserted another inktank, and it said two of the same inks were installed, the cause of theissue is the last ink tank.
Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:
Error- Duplicate Ink tank problem on my Canon PIXMA iP4200
<Describe how error occurs>
I have replaced the <color in> question> tank, reseated it, yet the error continues.
Youwill also need to list what inks are being used in the printer. Statethe type of ink that is being used and the order that the tanks areinstalled in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.
The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the test results, and specify the ink tank(s) that were not recognized correctly.
They responded quickly, professionally and apologetically. They want to help get this resolved for you.
I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.
Remember: Good things happen to those who Rate.
Posted on Aug 04, 2008
I had the same problem a few weeks ago. i actually did what mike 258 is suggesting and found it was a faulty tank. went and bought another one and it was fine. u need to go through that procedure of testing each ink tank though as u will end up wasting money on numerous cartridges.
Posted on Feb 24, 2009
What a load of **** these canons are.
chuck the whole thing in the bin and buy a epsom!!
Posted on Jun 24, 2008
Replacing the cyan ink tank when I got the error message saying 2 cyan ink tanks are installed helped for me. So, faulty or bad chips on the cartridges are the root to this problem it seems.
Posted on Jan 28, 2008
It would seem that it this fault can happen with any of the colour inks with a number of printers. Canon Tech were less than useful, suggesting that I simply replace all of the inks to correct my Yellow problem, preceeded of course by the usual " I can read from a script" fixes such as.. have you checked that the colour is not in fact a duplicate...doh! In the end I was advised by an independant engineer that the chips on the cartridges are far too intelligent for their own sake and can get confused. His solution was to bite the financial bullet and simply replace the offending colour. The driver "fix" should not have been an issue in the first place (I did reinstall the only driver on the computer anyway, with no luck). To date the simple fix has worked and Canon are happy to accept that the ink cartridge is faulty and are replacing it.
Posted on Jan 28, 2008
It sounds like you may have 2 drivers installed for your printer that are conflicting. Go into your control panel, then printers and faxes and remove the driver that is conflicting.
Posted on Aug 08, 2007
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