Plasma 'popped' So I've read everyone else's posts about our tvs popping & I called Zeinth to complain. I did purchase an extended warranty, but it's taking a week before anyone can come look at my tv from Best Buy & then most likely it'll take another week for a part to come in & yet another week for someone to repair it. I called & spoke w/a c.s. rep who was going to have me speak with a supervisor after he found NO problems with the Z50PX2D model??? He never called back, so I called & asked for a Jessica, (posted by someone on July 10th) & they didn't know who she was, so I spoke w/the orig. sup. & he didn't acknowledge there was a problem with this tv at all. He basically said everyone is lieing & 9x out of 10 that you're calling up after having the tv for 4 years after the warrenty is up & you're wanting it replaced or fixed. He basically said to wait & see what Best Buy says (which I'm not happy that it's taking a week either) and if it's going to take a week for them to get a part & fix it then I should call back & ask for Luis & he'll take care of it. I asked what he was going to do & he said he'll worry about that & I said I wasn't happy w/that answer & he said again to see what they'll say about it & he'll expedite the situation then. I got NO HELP FROM THEM WHATSOEVER! I'm extremely upset & disappointed. I just want them to acknowledge the problem & assure me that yes there was a defect & that it can be fixed and won't happen again.

7 more comments
Katie Kolbusz Aug 10, 2007

Apparetnly when the repair guy called Zenith/LG, the guy knew right away what the problem was & they have to replace all of the boards. I don't know how many there are, but I'm thinking it's 4? That's pretty much everything that makes it work! Of course when I called to speak w/that supervisor again he wasn't there. How convenient. We'll see how long it takes to repair it once the parts are in.
Desarei Nov 09, 2007

Ours is two years old, and it popped - the screen is dim - you can still see picture, but it's very dim.
PeteMon Nov 09, 2007

I guess this seems to be a trend. My Zenith has just done the same thing. "Popped" sound only. My TV is now 24 months old and I did not purchase the warranty. I purchased at Circuit City. Has anyone found the "true" problem that is causing this to happen? Any feedback appreciated.
PeteMon Nov 13, 2007

I am responding to my post of last week, Nov. 08/09, 2007. I had called Circuit City and they agreed to check TV free of charge (normally $99.00). They did their inspection and found that (2) boards had gone out and would be approx. $915.00 to fix. Even though I purchased TV 2 years ago and warranty had expired 1 year ago, I called Zenith and insisted that I speak with a supervisor. I finally did and spoke with the main manager in the office, (877) 543-8325 (bypasses the operators) and they have agreed to extend my warranty to cover the cost of the repairs. I suggest that all of you who are having problems with the retailer and Zenith, be persistant. Hopefully all of you have the same luck I have had (Thank Goodness!) Good Luck.
Anonymous Nov 26, 2007

Mine is a P60W26P and it lasted 3 years 11 months. The screen is now black after it tries to start. It glows for just a second then nothing. Having a tech look at it this morning. Suspect from the previous posts that some boards will need replacing.
Piper Larry Dec 15, 2007

I have the same model and have good service for 23 months. Last night it "popped" and the picture went, sound was still good. Had an burnt electrical smell. Called Zenith/LG, Cat talked to the super and offered to extend the warantee for parts only. The TV service guys said that it was likely the "Y" board because that was where the smell was coming from. It will take a week for them to fix it for sure. Standing by.
Palhaco Dec 29, 2007

Follow Premtech's advice in this link:

http://www.fixya.com/support/t259947-pla...
onion head Mar 15, 2008

Same problem... LG 50" Plasma TV little over a year old made a loud

popping noise then picture went very dim and remains that way. IF anyone

knows what part I need to replace I would appreciate knowing.

Plasma TV model 50PC1DR
Anonymous Mar 16, 2008

i also have 50 in. plasma by zenith and it just popped its about 2 years old and cost about 3000 when i bought it. now its a $3000 radio b/c there is no picture.

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Anonymous

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I have had the same problem,bought the tv 3/06 and 10-07 tv POP and no work anymore called zenith sorry out of warranty asked to speak with supervisor and was put in for repairs to be done for FREE labor included,so all 4 boards replaced 1/08 and then we have red and green spots all over screen so we called again and they again said not in warranty asked again to speak wiht supervisor so AGAIN they agreed to repair it feb the repair man came out and said lcd had to be replaced so a new lcd was ordered beginning of march and on BACKORDER.....I then called lg everyday till yesterday LG called me and said they would put in a request for the tv to be swapped out for a new tv and that it would take 2-5 business days,I was thinking to myself YA RIGHT we today not even 24 hours later I got a call from lg and they were sending out paperwork 2 day dhl to myself and best buy and are doing a warranty exchange I am very happy with this and am getting a new tv out of it.

Posted on Mar 20, 2008

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Bought our set in 1/06 as an open box sale, went pop in 2/07. Had the extended warranty, and Circuit City was very helpful getting it repaired. It took 4 weeks, picked up and delieverd. Fixed once, popped again 2 weeks later. It went back and they replaced all the boards -- two weeks. But it's been working fine since. We were told that a bad batch of capacitors came out of a component plant around the time of manufacture, causing the problem. Plasma/LCD HDTVs are still eveolving technology, and you shouldn't drop a few thousand dollars on a unit without an extended warranty. It was an extra $400 well spent.

Posted on Mar 17, 2008

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Went into the back and found the power supply (on right side in the center). Checked the voltages and they were missing. I disconnected the cables to the other boards that received power from the power supply board and the voltages now were present. By process of elimination, I found the 6871QRH0158 (Rught Top) board was causing the loss of power. Once removed, the other 5 segments on the screen worked. Ordered a replacement board $180 from LG (Zenith) and now all six screen segments work. Ready for Super Bowl!

Posted on Dec 15, 2007

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Ok i calle that number 877-543-8325! they asked me a lot of questions putme on hold for 20 minutes then said they will cover the parts!
The 3rd call was a charm, thanks for the help!

Posted on Dec 14, 2007

Anonymous

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I'm having the same problem. Please let me know what happens. Thanks! [email protected]

Posted on Oct 21, 2007

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