Question about Symbol PPT 8800 Portable Terminal

Dialing through the modem

I'm using the 8800 for a business customer, and dialing through the modem works just fine on the direct outside phone line. However, when a 9 needs to be dialed to get an outside line, I can't connect to the modem. I have tried putting a 9 and commas in front of the phone number as well as using the dialing rules to dial 9 first. Neither works. Am I missing something?

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12,061 Answers

Ok sometimes PABX systems just don't seem to play well with modems... as a thought put a couple of Commas, a "Pause" B4, AND AFTER ya try to dial the 9, IE: ,,9, As sometime it takes a while for the PABX to "Latch on" to the DTMF tones. Thats all I can think of really.

Posted on Aug 08, 2007

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