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Hp psc 1317 unable to use hp director scanning

I have recently had an operating system re-installed on my hp media center running windows xp. As expected I had to re-install additional hardware i.e printer etc. I have used the installation disc that came with the printer which was fine. However, when I try to use the hp director scanning function an error message appears:- AN UNEXPECTED INTERNAL ERROR HAS OCCURED. CLICK OK TO CLOSE THE PROGRAM, AND THEN TRY ONE OF THE FOLLOWING: - RESTART THE PROGRAM, -RESTART THE PC AND THEN TRY AGAIN, - REINSTALL THE PHOTO & IMAGING SOFTWARE AND TRY AGAIN. All of which I have tried with no success. Any ideas you might have on how to resolve this issue would be gratefully recieved. Thank you.

Posted by simon perrott on

  • 2 more comments 
  • Anonymous Jun 05, 2008

    how can i install hp director

  • Prashant ver Feb 13, 2009

    not work hp director

  • SmOkYi Mar 06, 2009

    Can't scanning... Same warning...

  • Anonymous Apr 21, 2009

    I reinstall the hp solution center too, for my vista. But it still don't work.



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Uninstall "HP Director" and replace with "HP Solution Center" New Updates (especially IE 7) make this application incompatible. Ed

Posted on Aug 07, 2007


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I have a 7130 office jet all in one when i try to print or photo copy it flashes colour ink out printing has stopped replace colouring cartridge , i have replaced colour and black ,but still the same .Can...

Go to HP.com and install the latest driver for your printer the check the following: HP introduced HP Solution Center to replace HP Director in 2004. While HP continues to support HP Director on products used in Windows XP and 2000 operating systems, HP Director is not compatible with Windows Vista. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place. Follow these steps to download and install the full software solution, which includes HP Solution Center. NOTE: This solution is not available for all products.

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I am getting the print cartridge allignment sheet repeatedly.


Please visit www.hp.com then search or click the printer tab to the product side and search the HP Director and download it.



It wont work with xp, it will only work with windows 2000 and lower

My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?

HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

Cant access HP DIRECTOR facility.



Here is the solution for your problem.Visit the link and click the button"Fix dll errors now" and your problem will be solved.

Window vista

go to http://h10025.www1.hp.com/ewfrf/wc/pfinder?tool=product&query=PSC+2210+&dest_page=product&lc=en&cc=au&dlc=en


Choose which model of the 2210 all in one series you have, click on Software and Driver Downloads and then click on the button that says Check.


This will check to see that you have the most recent version of the driver.

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