Question about HP PSC 1315 All-In-One InkJet Printer

Hp psc 1317 unable to use hp director scanning

I have recently had an operating system re-installed on my hp media center running windows xp. As expected I had to re-install additional hardware i.e printer etc. I have used the installation disc that came with the printer which was fine. However, when I try to use the hp director scanning function an error message appears:- AN UNEXPECTED INTERNAL ERROR HAS OCCURED. CLICK OK TO CLOSE THE PROGRAM, AND THEN TRY ONE OF THE FOLLOWING: - RESTART THE PROGRAM, -RESTART THE PC AND THEN TRY AGAIN, - REINSTALL THE PHOTO & IMAGING SOFTWARE AND TRY AGAIN. All of which I have tried with no success. Any ideas you might have on how to resolve this issue would be gratefully recieved. Thank you.

2 more comments
Anonymous Jun 05, 2008

how can i install hp director how can i install hp director
Prashant ver Feb 13, 2009

not work hp director not work hp director
SmOkYi Mar 06, 2009

Can't scanning... Same warning...

Can't scanning... Same warning...
Joyce Zhu Apr 21, 2009

I reinstall the hp solution center too, for my vista. But it still don't work.

1 Answer

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77 Answers

Uninstall "HP Director" and replace with "HP Solution Center" New Updates (especially IE 7) make this application incompatible. Ed

Posted on Aug 07, 2007

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