I had a problem powering down my Dell DJ (15 GB). I then went to the manual and used the Rescue Mode. I first tried to reload the firmware - it dumped it (I guess) from the player and then when I hooked it to my PC it recognized it but then nothing changed. NOW when I re-start it says "Firware problem". When I delete and reinstall the driver from the system, and then go to sync it says the player has no space....but the player reads more than 14 GB of free space......what gives?
I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R107735&SystemID=PDA_MP3_DJ_2&servicetag=&os=WW1&osl=en&deviceid=9420&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=31&fileid=139674
If neither of those work, it may be time to look into some repair options.
John
Dell Customer Advocate
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Back it up to a computer and do a full factory reset. I just read your question tagged onto an old post. You should not be using this device to store important class notes. It is so old it could fail at any time.
Notice in the link what Dell says in the manual
Whenever I turn my Dell DJ on, it starts up in Rescue Mode. Your Dell DJ's firmware or operating system may be damaged. Go to support.dell.com for the ..
Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!
did any of this stuff actualy work?? because i am having the same problem with mine the only thing is as long as i've had mine i didn't even know where the reset button was.
its broken dude unfixable. sorry..... your just going to have to get a new mp3. I've tried everything and just threw that stupid piece of technology away.... couldn't even salvage the other parts to fix a cd player
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ.
-or-
Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
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