SONY DVD DRIVE DW-U10A

Having installed NORTON 360, during the final part of the installation when I was optimising my computer by deleting temp and temp internet files, the drive tray opened. When I close it the tray just reopens. When I boot up the tray opens, closes and then opens again, remaining open. I have tried uninstalling and reinstalling Norton but this does not help. I have also tried to upgrade both the driver and the firmware . No joy. Please help thanks Clem

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Sony Master
12,061 Answers

Hmmm I suspect that it is possible that the drive has faulted.. they seem to do this randomly.. the ONLY way to really test this is to A:Remove and test on another PC etc. B:Replace the drive and see if that make a difference. Otherwise ya just end up chasing ya tail. G L.

Posted on Aug 06, 2007

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