Question about Sony (dw-u10a-black) DVD±RW Burner

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SONY DVD DRIVE DW-U10A

Having installed NORTON 360, during the final part of the installation when I was optimising my computer by deleting temp and temp internet files, the drive tray opened. When I close it the tray just reopens. When I boot up the tray opens, closes and then opens again, remaining open. I have tried uninstalling and reinstalling Norton but this does not help. I have also tried to upgrade both the driver and the firmware . No joy. Please help thanks Clem

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  • 12,061 Answers

Hmmm I suspect that it is possible that the drive has faulted.. they seem to do this randomly.. the ONLY way to really test this is to A:Remove and test on another PC etc. B:Replace the drive and see if that make a difference. Otherwise ya just end up chasing ya tail. G L.

Posted on Aug 06, 2007

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3 Answers

I want to install my norton 360 on my netbook. I have my product key ?


The Norton 360 have different versions Norton 360 premier, Standard, Net book Edition

Norton 360 premier Edition installation file download link: www.norton.com/n360p_5

Norton 360 Standard Edition installation file download link : www.norton.com/n360s_5

Norton 360 net book edition installation file download link : www.norton.com/n360sne_5

download the installation file run that then it will remove old version if it's installed

after installation you can activate that using the key.

if you have any issues you can contact in email address [email protected]

Jun 10, 2011 | Computers & Internet

Tip

HOw to correctly uninstall a norton Product without using windows uninstaller



Well,

there are lots of different types of uninstallation and installation

processes for different types of computers.

Commonly after uninstalling, We should do this... to prepare the computer for installation.

But, this is the most common procedure which mostly is used by Symantec Agents to clean a pc system of norton before re-installing the product again.


Start>Run>%temp%> delete all the files here...

Start>Run>temp> delete all files here...

Start>Run>prefetch> delete all this here too...

sometimes in many cases, some files cant be deleted because it is at the moment being used by another process or program. So, just leave it there. its just usually 1 file or 2. so, you can delete mostly everything inside thi folders. this files are all temporary, so you shouldnt worry about saving this files...

Depending on how fast and strong your computer may be, their are unavoidable instances that the Norton Product still cant be uninstalled ... we then go to the symantec site to download the norton removal tool which works for mostly all norton products.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

here is also a mostly used tools for norton products...

the explaination is just beside them.

many thanks everyone!

on Apr 05, 2008 | Symantec Norton AntiVirus 2004 - (Open...

1 Answer

Trojan Win32 came to my Pan Drive from computer and Avira is not capable to delete this type of virus. Please scan and remove from my Pan drive and PC with a Good / high powered anti virus. Anti virus...


This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

After running live update perform complete system scan using Norton.

Note:
  • Uninstall existing Antivirus on your computer before installing Norton 360.
  • Your system performance will be little low for about 7 to 10 days after installing Norton, after this period it will become Normal.
  • This is trial version which will provide you 30 days validity but even 1 year subscription does the same task. You can install whatever antivirus if you wish to switch over.

Jan 21, 2011 | Computers & Internet

1 Answer

Unable to install my anti-virus


Are you Getting Any error message?
If yes or no
1. Download Norton removal tool(nrt) (www.norton.com/nrt)
2. Run Nrt
3. Restart Computer
4. Remove prefetch & temp( to remove prefetch type preftech in run also to remove temp type %temp% in run and remove all files)
5. restart system
6. Now you can install Norton program

Link to download Norton 360 version 4.0 www.norton.com/n360s_4

Jul 13, 2010 | Symantec Norton 360 for PC (037648318846)

1 Answer

My computer say that symantec framework has stopped working and the disk drawer keeps opening and closing. help please


Need to reinstall Norton program manually
1. remove the Norton program with Norton removal tool (www.norotn.com/nrt)
2. clear temp and prefetch ( to clear temp type %temp% in run and to clear prefetch type prefetch in run and delete all files)
3. restart the system
4. clear all the Norton files from registry
5. clear Norton or symantec folder from application data
6. install Norton program

If you get the same issue after we reinstall manually you need to create one administrator account and install Norton program

Feb 07, 2010 | Symantec Norton AntiVirus 2004 - (Open...

4 Answers

No Internet Connection after Installing Norton 360


I had same problem. I went to Start\All Programs\Accessories\System Tools\System Restore. I picked date before which Norton 360 was installed. It got my internet connection back. I'm not even going to try Norton anymore. Time better spent trying to get my money back.

Jan 18, 2009 | Norton Internet Security 2005...

1 Answer

Virus


Install an updated full version of antivirus. Your antivirus might-be-out of date. I recommend you to use avast or avg 8. They will remove all the viruses they detect from your system. But remember to install only one antivirus because installing more than one antivirus can clash down your computer. After installing the new antivirus, scan your computer and delete all the detected viruses. Delete also your temporary internet files, cookies, cache,etc. To do this, follow these steps:
  • Go to Start, Control Panel.
  • Network and Internet Connections
  • Internet Options
  • In the Browsing History, click Delete...
  • Delete Browsing History box appears, Click Delete All button found at the bottom.
  • Reboot your computer.

Jan 02, 2009 | Belkin (F5D7050) 802.11a/g/b Wireless...

1 Answer

Installing norton360


NIS08 has a specific system requirement. has your system passed this?

in regards to everyones posts,

your issue is a fail installation and thus requires you get get rid of all the temp files in your %temp%,temp,prefetch folders.

to do this.

start>run>%temp%>delete everything here...
start>run>temp> delete all
start>run>prefetch
somethings there are actives files(currently being used by other programs), so just restart your computer to delete this later.

when done doing this, you have a higher chance to have a successful installation.

everything is in the norton site including the removal tool for failed installations.

if for failed updates... download the intelligent updater.

if you have other questions.. post them here..

Oct 18, 2008 | Norton Internet Security 2005...

1 Answer

Computer crashed.reinstall Norton


hello ,

i've made these constructions for you :

firstoff try to install any previous norton version ,after the installation go to dir C:\Program Files\Norton 360
then copy the file named CLTVault.dll and past it on your desktop (we're gonna need it later) .
after , try to download
Norton 360 v2.0 from here , then cut the net off and install the last version , the old version will be deleted automatically , when you see the activation part in the installation , exit the installation , and restart your computer to bootup in a safe mode , then copy the file CLTVault.dll that we have pasted on our desktop i, try to past it in C:\Program Files\Norton 360 , then agree on the replacement ,then open ur computer in normale mode and continue the activation then it will works fine .





Sep 05, 2008 | Norton Internet Security 2005...

9 Answers

Norton Internet Security 2008 installation problem


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Feb 03, 2008 | Norton Internet Security 2005...

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