Anya Milgrom Posted on Aug 05, 2007

Picture turns off sound is on

Hi, I just bought a 40 inch Bravia kdl-40v2500. The picture is great, but at seemingly random intervals the picture turns off (goes black) - but the sound stays on. Turning the tv off and then on brings the picture back. Is there any way to fix this? Thanks in advance.

2 more comments
Matty Blast Apr 08, 2008

Same problem here, but with the 32" model. It used to be that the screen would black out and then come on after a few seconds. Now it's to the point where the screen is almost always blacked out, and only comes *on* for a few seconds. It's under warranty, thankfully, but I'd rather exchange it for a different model. This is ridiculous.
rustydunn May 26, 2008

Have the same model - been having the same problem for months now. Seems to happen when changing channels from 1080 HD to non-HD channels or back. My non-professional guess is that it is tied to the up-converter. Also see double screen sometimes when we turn it on and it was last turned off on an HD channel.
Anonymous Mar 24, 2014

The picture started to scramble and then went black it will turn on and it has sound but no picture
Anonymous Mar 28, 2014

Sound comes on, then picture then picture goes off sound OK,

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Matt77

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Posted on Aug 20, 2007

Matt77

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Hi Anya, Im sorry to hear of your difficulties but very happy to know im not alone. I have the same exact Sony model and the same exact problem. I wasnt sure if it was my Tv or my upconvert Sansung DVD player. I spoke with Sony assistance..and well..they were of no assistance. They blamed it on my HDMI cable, then the dvd's i was playing, then the dvd player itself. I ruled out all of the above. Mine goes black when i play a dvd in the upconvert format (720p or 1080i) otherwise known as digital..but the analog signal goes through fine. Luckily i am within my 30 days since I bought it, so now that I have seen your posting and am certain its a tv issue, I think i will return it and buy a Samsun tv (a great alternative for same price with only drawback being a glossy screen=not good for bright rooms but amazing color clarity). Sorry I dont have answer for the problem other than your not alone on this one. I have read other Sony users listing similar issues. I hope all goes well with you and wish you the best Matthew

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