Question about LG DU-42PX12XC 42 in. Plasma HDTV

Red line a 2 inch wide vertical red line appeared the left part of the screen today. the tv is 2 years old and i browsed the knowledge data base which indicated a scan/driver problem. can someone confirm and does this mean the tv needs to be replaced or can it be repaired?

perry rosenrot Aug 17, 2007

Thanks for all the input I have received. I bought the TV at Best Buy and bought an extended warranty. The technician came out and said it was a 'buffer' problem and that he will order a part (assume board) to fix it. So far no fix. Stay tuned.
ofcourse Jan 11, 2008

red vertical bar.. .have the same problem on a 3 yr LG. what was your solution?

2 Answers

HDinNC

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I experienced a similiar issue. I have a 1" red bar running vertically about 4" from the right side. After several hours of troubleshooting, I called LG. They recommended I take it to an authorized LG service provider. They attempted to fix the issue with a replacement board. (not sure which one) No resolution. I was then informed that the issue was with the display panel and to replace that was not cost effective. Basically buy a new TV. The TV is only 27 months old and of course out of warranty. I called LG to voice my disgust with a $3K product that is dead at 27 months. ($3K when purchased) With proof of purchase they quickly extended my warranty one time for parts and labor. They redeemed a little of my faith in LG with that gesture. I haven't received the TV back yet. Fingerscrossed......

Posted on Aug 17, 2007

HDinNC Aug 17, 2007

I experienced a similiar issue. I have a 1" red bar running vertically about 4" from the right side. After several hours of troubleshooting, I called LG. They recommended I take it to an authorized LG service provider. They attempted to fix the issue with a replacement board. (not sure which one) No resolution. I was then informed that the issue was with the display panel and to replace that was not cost effective. Basically buy a new TV. The TV is only 27 months old and of course out of warranty. I called LG to voice my disgust with a $3K product that is dead at 27 months. ($3K when purchased) With proof of purchase they quickly extended my warranty one time for parts and labor. They redeemed a little of my faith in LG with that gesture. I haven't received the TV back yet. Fingerscrossed......

Anonymous

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5 Answers

As you said, this is a scan problem, but maybe not from the 'board' itself but maybe the flex cable. sometimes it becomes loose and it makes a bad connection between the panel and the board. if the tv is under waranty: please call LG service customer they are very friendly and thay can give you a reference number that will get you a free repair in an authorized LG service center... anyway thats the way we work around here (qu?bec,canada). let me know

Posted on Aug 09, 2007

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