Get a refund say it scewed on ya iv'e tried evry single thing i can do and every thing there is to do but nothing worked this is the option so do what i told ya get a refund you'll get your cash back or a new one or a new bettar model cause that one screwd on ya and it was their fault. hope this is helpfull. from helpfull anime
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sounds like a firmware program problem and will have to be replaced. You could download an updated firmware but you will have to get a pc connection.
After your device is plugged in, are you able to go to
"my computer" and see a drive folder that has your device on it.
You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep