My razr is going nuts.. it's sending and deleting text and picture messages on its own and I randomly receive weird text messages that show that they are from ppl in my contact list but just look like %#!*#[email protected]!!&! and in one case, it was in German! Once, I began to dial a number and the phone was online. I take it that this is extraordinarily abnormal behavior. A friend said that there's a remote possibility that it's a virus or perhaps just maybe the phone is short circuiting due to dirt and moisture (cuz it goes through hell).
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Problem is a known issue with V3xx. If Inbox/outbox combined are above 300 messages, text messages are sent as picture messages. Use the auto-cleanup if you'd like, or manually delete texts, but I've had this issue with my V3xx since I first got it, and was told this same answer by AT&T tech support.
ATT should have looked to see if the internet service is turned off for that particular phone. If thats the case, you shall not send receive pictures. Thats the only the reason you should not be able to send receive pictures.
Call ATT again and ask them that. Sorry to say you might have got the high school dropout rehab person that day.
The phone allocates a certain amount of storage for messages on a whole. Even though there may still show space available for text messages, you have hit an invisible "limit" and the phone is now defaulting to MMS messages because there is "room" there. Delete a fair amount of messages and you should be able to start sending regular text's again.
Motorola website has a delightful fix for this problem.