Question about GE Profile 26.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX27PRBWW

1 Answer

Ice maker won't dispense ice

I tried a suggestion from this forum of seeing if the auger moves freely when turned from the back of the ice bin (it does.) Then I checked to see if the motor was getting voltage when I pressed the door dispenser (holding the door closed button in) This revealed the problem, but I don't know how to proceed. Is there a fuse or something I can check? Frig in 6 weeks out of its one year warranty!!! Thanks.

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  • paula kline Aug 05, 2007

    I'm wondering how to find out where to test the switch in the door. I have an ohm-meter, but would I have to remove a part to be able to access the test point? If so, I might have to hire a service person because I'm not that handy! I also looked for an exploded view of the parts of refrigerator in the manual, but it doesn't have that. Maybe online? Thanks so much! Paula

  • Anonymous Mar 21, 2008

    water does not reach ice ice is being made. water is arriving to frig.



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The next step would be to use an "Ohm-meter" to check the switch on the door that is supposed to activate the auger circuit. If the switch is good, then you need to check the wires leading up to the switch for available voltage. (Keeping in mind that you may not get voltage on that line unless the "door closed" switch is closed.) If you have good voltage there, then you need to check the wires leading to the auger motor to see if the voltage gets to the motor. If the connection is good, and you get voltage to the motor, then the motor is faulty.

Posted on Aug 04, 2007

  • Kevin Omel
    Kevin Omel Aug 05, 2007

    Below is a link to a webpage that has exploded views of the part drawings of your model of fridge.

    (Well, I _think_ it's your model. I'm not sure because the model numer on this webpage has one extra letter in it, as opposed to the category you listed this question under. I might be able to answer your question better if you reply with the exact model number of your fridge.)

    In any case, to answer your question regarding the door switch:

    First, if it makes the light go on and off, the switch works.

    But - in case your freezer doesn't have a light function (and I don't see one in the part drawings), I included a description of removing and checking the door switch below.

    Safety First: - Unplug your fridge! The wires on this switch have an active electric current and can shock you!

    I believe this type of door switch simply pushes into the hole it sits in. To remove it, you should be able to (carefully) pry it loose from the hole using a kitchen knife and then pull it out.

    (Note: be VERY careful to not let the wires fall back inside the body of the fridge, because then they are very difficult to fish back out of the hole. Usually I wrap a piece of tape around these wires and stick it down to the body of the fridge while doing something like this.)

    You can now remove the wires from the switch and test the switch function by holding the ohmmeter probes on the contacts and actuating the switch to see if it has continuity. (The wires have to be removed from the switch to do this.)

    You re-install the switch by putting the wires back on the switch contacts and pressing it back into the hole, making sure it's turned the correct direction.

    Hope that helps! ;)



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Have same or similar problem. MY problem turns out to be that the Auger turns fine, but there is a little metal blade that attaches to the end of the auger and transfers the spin action into this auger "hopper" (for lack of a better term) which actually accepts the ice that has been moved from the back of the ice bucket by the metal auger and then dispenses the ice into the hopper which falls into the glass. the issue is one of crappy design. It turns out that this little blade has a rectangular opening in the middle that the rectangular end of the auger fits into. If this rectangle opening gets stripped (as mine has done, and ALL are likely to do) then the auger spins, the ice is moved forward but none are picked up by the hopper, and none (or very few) fall into the glass.
Everyone should check to see if this is the case. If so you may need to order a new blade, or a new auger, or a new refrigerator.

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