Question about GE GSS20IEM Side by Side Refrigerator
My freezer is working from the ice bin down. top section defrosted even on door. refrigerator not cold enough. can't find coils to clean as they are not viible. Back of refrig has a see through grate in lower right corner. covered with dust..do I need to clean that...looks like motor. I have unplugged unit for 30 minutes hoping it would reset defrost cycle.
Your problem is the Defrost Heater Assy. I know because i own the same model refrigerator. The first time I had this problem I looked at the same things you did. I then called a repairman who charged me about $140.00. I watched what he did and asked questions, that's how I knew what the part was called. The repair lasted about a year and YES it happeneed again. I ordered the part myself this time and did the repair myself. And now after six months it has happened again. I will never buy another GE refrigerator. In fact I have heard that there was a recall on this model (lawsuit), but the window has passed and we are stuck with this crappy refrigerator. The repair is simple and you can get the instructions online. The part costs about $30.00 which you can also order online--Isn't the internet great. Hope this info helps.
Posted on Jul 12, 2009
A common problem with these refrigerators is a faulty defrost heater. When the defrost heater fails ice will accumulate on the condenser coils located inside the freezer compartment of the refrigerator. Typical symptoms are frost appearing on the back wall of the freezer compartment, little or no ice being made by the ice maker, and above normal temperatures in the freezer compartment. The defrost heater should be replaced by a qualified repair person. The part itself is not particularly expensive.
Posted on Sep 16, 2008
When the refrigerator is running is the fan in the freezer working?if not that could be what your problem is. the condensor coils should be under the refrigerator and its always a god idea to clean them. you can acess it by removing the front lower grill and the back panel that covers the compressor area. use a vacume and a coil brush if you can get one. so make sure the fan is working in the freezer and let me know and we can go from there. thanks
Posted on Aug 04, 2007
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