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NO POWER My Dyson DCO4 Absolute (purple&lime) won't' switch on. I've checked the plug fuse, wall socket and also filters and hoses on machine all seem fine so think the problem is with the on/off button (maybe loose wire or something) but how do i get to it, is there a special way to remove the green on/off button in order to check the connection? Thankyou in advance for the help i am sure you will be able to provide.

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Chris Hall

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The problem is almost certainly a fatigue break in the flex. These usually happen where the flex enters the handle through the rubber sleeve near the on off switch. You will need to cut about four inches off the wire and reconnect it to the switch. To do this, you need to remove the on/off button as you have suggested. If you press the green button down, you will see a tiny slot at the side of the button on the side nearest the handle of the cleaner. You will need to slip a small screwdriver with a blade about 3-4 inches long down the slot, in order to disengage the little hook at the bottom of the button moulding that clips it into the body of the cleaner. This is a real fiddle and you will probably mark the casing in the attempt. I have done it dozens of times and I still end up shaving off the ridges I have made in the plastic so the button doesn't stick when I reassemble it! Once you have done this, you can draw the buttup upwards and take it out. This will reveal a philips screw holding the switch button in place. Unscrew and remove the switch, then cut and re-make the connections after removing the 4 inches of flex. You will need to replace the spade connectors on the wire, or cut, solder and insulate the re-joined wires before re-assembly. If you are handy with a solder iron or have some small spade connectors to use, go for it, but be sure you are competent to make this repair. Usual rules for dumb people apply her folks. UNPLUG from the mains before you start tinkering around!

Posted on Mar 13, 2009

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1 Answer

Wont turn on, How do I check to see if it is the switch?


First off, the manual for this model can be found here (
https://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf ) Between the manual, and elements that run across a number of Dyson uprights, here are a few things to try. To be thorough, I'll start with the hopefull way-too-obvious.
Unplug and re-plug to the wall outlet, or plug into another one. If it's a GFI plug, or one hooked to a wall on/off switch, reset the plug / flip the switch (or plug something else in to verify that there's wall power)

Make sure the dust bin is empty.

Dyson systems have sensors for blockage and brush obstructions to keep from overheating or burning out components. If the system overheats, it'll shut down, and not re-engage until it's cooled. If that may have happened, best to check, rather than turn it back on and re-overheat it due to the blockage still being there.

Go through the parts of the clearing-blockage pictures on page 9 of the manual. If there are blockages, the system will shut down to keep from overheating.

Check the filters. If they look dirty or dusty, wash them (as covered in the manual) and try again.

Detach the tube/wand from the back. Detach the wand and look through it for blockage. Either look down the tube, or stretch it out long and you should be able to see through the translucent walls, for blockage. If you find it, i've found a wire coat hanger bent into marshmallow-toaster shape, with a small hook bent into the end with pliers, to be pretty good at snaking from the ends of the tubes to grab wads of paper or lint (that's what usually ends up clogging my DC07 when it happens).

For the switch itself, there's a fair amount of disassembly to getting to the guts of the switch proper. IF you go that route, make sure it's unplugged first. Try just cycling the switch a dozen times or so and feel for if you're getting a distinct click from the toggle. Feel if it moves easily, or might feel jammed or impeded. if so, look in with a flashlight and see if there is any obvious lint or debris keeping the switch from moving easily.

Good Luck!

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