I have 2000 song on my player i can see them when connected to my computer. when i disconnect from the computer only 999 of them show. i think this is because the numbers only go up to 999 on the player. should i have to load them up in made up albums or is there a way i can get to them.
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You might have a bad hard drive in the device. The Jukebox 20 has a hard drive inside which stores the songs and if that has died, it would need to be replaced. Another possibility is the files got corrupted. When I figure out why mine is doing the same thing ... I'll post again with a better answer but I strongly suspect the little hard drive inside it.
Hard drive error
Same exact problem let sit for several months went to turn on and all i could see was a "hard disk error" message flash very quickly and then turn off. after months of no help online i decided to open.
My jukebox 20 and there are 4 ni-cad batteries inside. i removed batteries and replaced with 4 "AA"
regular energizer batteries and it works fine. at least until i extract my 1000 songs and put them on another device so i ll never lose them.