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Many times an operating system will refuse to shut down/ENCOUNTER A BLUE SCREEN because of computer Registry error problems. For example, if you download and install tune up 2010, it may fix your registry automatically for you however if it fails to, your operating system will continue to fail to shutdown. Device drivers are very well known for causing this error and if you have installed a new device and your computer is not picking up the new device properly, then the computer will not shut down. There are several forms of viruses that cause the system to stay on, power problems may cause the system to crash during a storm and thus damage the computer registry. A system defragmentation, cleanup, along with a registry clean would be the first best ideas.
Reset your sansa by pressing on the reset switch,look for a small hole on the player, press it on for some time and wait. check to switch on. if nothing happens connect the device to the PC for detection, if detected open the files and scan for virus, if so delete such files. you are encountering a faulty programme that is hanging the player. I hope this advice helps. Good day
If you are simlpy thinking about adding mp3 files to the memory card, one just needs to connect the USB cable to the pc (The cable should follow the Phone in the package) And when the opions appear on the phone, select File transfer (the lowes option of 3) and then the Phone memory card should appear on my computer as a Removabe disk. Then you should be able to copy and paste the mp3 files on the memory card and listen to em on the phone. Hope this helps.