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Question about LG LHY-518 System

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Home surround system

Hi when playing a dvd i can here all the trailers and then when the movie starts i can here everything what is going on in the background but not the main characters on the lcd screen it says CHPTRK this has only come on in the last few days and i dont know what it means or how to get rid of it hope you can help it is a LGDVD RECIEVER LH-T550 THANK YOU

Posted by jade brown on

  • 4 more comments 
  • Niki_01 Jul 16, 2008

    Hi, I have a problem with sound on LG DVD model LH-W551. It has appeared CHPTRK there. It is definatelly contain with 5-channel movie.In taht case, I can not hear vois of person. Please, could you help me, how to correct it?Thank you very much!

  • Anonymous Jul 24, 2008

    Hi I have the same problem with an LG HT502 home cinema and it occured after a cut in the electricity. The service said it might be a software problem, I am trying to find out more at the moment.

  • Anonymous Oct 31, 2008

    Got now CHPTRK on a LH-T755TB. When I play a music CD the sound volume slowly goes down (as if SLEEP was activated, which isn't) to MIN.
    Any idea how to get rid off it?

  • Anonymous Nov 27, 2008


    Iam having exactly the same problem as juicy jade is there a solution or will i have to buy a new one


  • iainab Nov 27, 2008


    I am having exactly the same problem as juicy jade

    Can it be fixed


  • Anonymous May 12, 2009

    i have lg ht502 and when playing a dvd i can hear everything but the voice and i have tried everything i can think of but nothing works! does anybody know what the scoop is with this **** cos its getting abit over the top having to replace a unit for a stupid little problem!
    thanx in advance.... i hope anybody can help me


1 Answer

Colin Williams

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  • 41 Answers

Do a master reset of the system.

Posted on Oct 28, 2017

5 Related Answers


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The life of LG optical pick-up is Aprox.1000hours if it is more then 1000 hours used then just replace optical pick-up.

Posted on Feb 07, 2007



je kan met 2 tulp aansluitingen via de dvd speler audio out naar je tv gaan en dan de instelling aux van de dvd speler gebruiken zo kan je surround tv kijken

Posted on Aug 18, 2008


  • 120 Answers

SOURCE: Sound to mute

i would suggest turning off the system, disconneting it from the outlet and plugging it back in, the should reset the settings, please post with what you try to do.

Thanks and i look forward to your post.

Posted on Nov 13, 2008


  • 1 Answer

SOURCE: resetting the progressive scan mode on an LG lh-d2645 home theatre system

the above is correct but you need to have the dvd player on with no disc in so "no disk" is shown on the front display. then hold down the stop button for 5 secs to reset the display mode back.

Posted on Jan 02, 2009


Rudy Widy

  • 279 Answers

SOURCE: Every dvd we play starts freezing sometimes not

Try to clean the optical lens with CD Cleaner kit first. It's a CD with tiny soft brush on it

Posted on May 05, 2010

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try using a HD plug in cable that should solve ur problem

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If you have direct cable into the television, you will need to use an audio output if available on the back of your set into your HT system.

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Dvd player is locked

1/ Turn power off for a while at powerpoint for as long as you want 5mins should be fine then turn on and try again.(which youve probably done already) as well as looking up your model number on the net to attain a info on your system.
Does the remote still work if so try to find unlock in menu/setting/functions but if it requires a digit code then youll need the manual as it could have an override built for cases such as yours.
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Sounds like it is in the dvd player. Does it loose power completely? Let me know. Thank you Guru Jay

Not playing voice but playing music/surround

sounds like you may have a dodgy scart lead.check that none of the pins are loose/damaged. Also check the sound settings on the tv, it may have reset itself to the default sound setting. Or it might just be the audio settings on your dvd player have been adjusted,almost all dvd movies have there own audio adjustments.

Movie freezes, skips.

Does sound like the laser. Realitically, not worth repairing. I'd say you'd be worth connecting a cheap DVD player to the system - then the Sony can carry on providing the surround sound audio and the new DVD player can provide the video. Then, if the cheap DVD player is still going, it can move to a bedroom TV if and when you replace the surround system....

Otherwise, I would imaging the speaker set (and even the non-working DVD player) on its own might fetch a reasonable price on an auction site - anyone who has a stolen DVD unit will probably be desparate for the speakers as Sony don't sell them separately!
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