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It might be worth your time to contact whirlpool and complain, you might get a new part out of it. However they will probably want it serviced by a authorized servicer....
Assuming your using the cleaner, correct pans, not using a big canning unit, and unit is level with no uneven floor under it, your having bad luck..........
Whirlpool does make a distinction between impact cracks, and flaws and internal cracks on the cracks in glass tops.........(if something was dropped it leaves a different type of crack or cracks than a flaw)
Think your best bet is to call company customer assistance to see if they are willing to do anything, good luck......
You may have melted the bottom of the pan you were using into the glass. Copper bottom and alum pans sholdnot be used at high temps on a glass top. (never use porclin or glass pots)High temps can etch(mark or discolor) the glass.
Throw the burners in a large garbage bag and spray it with easy off oven cleaner. Seal the bag for a day and then rinse everything off. Clean the aluminum parts with a nice wire brush from the hardware store.
Hello Pinewood7. The issue here is concern from what you have heard. Don't worry! All you are doing is boiling water. The system will allow constant heat for what you are doing. Use this as a test. Put your largest pot on the top full of water and set on high. Attach your thermometer to the side and see what happens. I know several people who use these tops for canning with excellent results. My sister in law has had yours for years and not an issue with jams. Hope this helps with your concerns.
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