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Question about Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Zen microphoto 8 g

My Zen microphone has gone dead

Posted by Rafael Trijnaf on

  • 1 more comment 
  • Lexie_d Dec 03, 2007

    The player was working fine today, and then I plugged it in the recharge and it froze when it said 'rebuilding library'. After about 10 minutes, I unplugged it and tried to shut it down. I ended up removing the battery and then turning it on again, which left me with the message 'Hardware Problem'. I tried to access the player in Rescue Mode, but that won't work. It will not go past the 'Hardware Problem' message. Is this repairable, or do I just buy a new one? It's a year and a half old.

  • jcbarros Aug 04, 2008

    player stuck in hardware problem after freezing during a rebuilding library episode.

  • Anonymous Aug 05, 2008

    welll my Zen microphoto 8 g screen just went blank and im not sure what to do how do i fix this is there a reset button or trick to be able to reset to see if the screen will turn on again?

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3 Answers

Anonymous

I did end up getting a new MP3 player. Luckily for me, I purchased the Creative Labs player on my Mastercard, which carries an extended product warranty. I was reimbursed $139 for the player, though I paid over $300, they only gave me the current replacement value. Getting back something is better then nothing though, so I put up a little extra cash of my own and got an 8gb iPod Nano. Much better..no complaints with this one. Will never go with Creative Labs again after all the problems they've had and their lousy excuse for customer service.

Posted on Sep 14, 2008

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Anonymous

Buy a new mp3 player they are now cheaper and better

Posted on Sep 14, 2008

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Anonymous

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Had the same problem w/1st zen, lasted less than two weeks
circuit city traded me a new one, have found creative labs to be no help w/o charging for it.

Posted on Dec 06, 2007

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Creative Zen Microphoto is not turning on, after buying new battery. No charge, no plug power to UBS, no ability to update or reload it. Is this thing dead?

hi sorry to hear that, i have one that is still giving me great sound. i do have a suspicion on your problem. i once tried a different usb cord on some of my mp3 players. all cords are not equal. perhaps the usb cord that you are useing does not transfer power. i have cords that do not transfer files, just power. good luck-- i do like the sound of this product
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Zen microphoto won't start fully - frozen

I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful
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Creative Zen Microphoto

remove battery and fixit again and start again.
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Re manual

You can request a manual; send me an email at [email protected] Header: "Request MicroPhoto Manual"
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My Zen Microphoto

reinsitall the usb drives on your pc.

http://serviceman.site88.net/
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Zen Microphoto

reinstall the usb drives on the pc or use the usb ports on the back of the pc

http://serviceman.site88.net/
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Firmware?

Go to Support- Software AutoUpdate- then pick your mp3 player.
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Wont do anything

Sounds like the battery is dead do you have a ac charger to charge it?
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Creative zen microphoto

Take it back to the store dont waste any more time trying to troubleshoot its probally a factory defect !!
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