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Rafael Trijnaf Posted on Aug 02, 2007

Zen microphoto 8 g

My Zen microphone has gone dead

  • 1 more comment 
  • Lexie_d Dec 03, 2007

    The player was working fine today, and then I plugged it in the recharge and it froze when it said 'rebuilding library'. After about 10 minutes, I unplugged it and tried to shut it down. I ended up removing the battery and then turning it on again, which left me with the message 'Hardware Problem'. I tried to access the player in Rescue Mode, but that won't work. It will not go past the 'Hardware Problem' message. Is this repairable, or do I just buy a new one? It's a year and a half old.

  • jcbarros Aug 04, 2008

    player stuck in hardware problem after freezing during a rebuilding library episode.

  • Anonymous Aug 05, 2008

    welll my Zen microphoto 8 g screen just went blank and im not sure what to do how do i fix this is there a reset button or trick to be able to reset to see if the screen will turn on again?

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3 Answers

A

Anonymous

I did end up getting a new MP3 player. Luckily for me, I purchased the Creative Labs player on my Mastercard, which carries an extended product warranty. I was reimbursed $139 for the player, though I paid over $300, they only gave me the current replacement value. Getting back something is better then nothing though, so I put up a little extra cash of my own and got an 8gb iPod Nano. Much better..no complaints with this one. Will never go with Creative Labs again after all the problems they've had and their lousy excuse for customer service.

A

Anonymous

Buy a new mp3 player they are now cheaper and better

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  • Posted on Dec 06, 2007
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Had the same problem w/1st zen, lasted less than two weeks
circuit city traded me a new one, have found creative labs to be no help w/o charging for it.

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Related Questions:

0helpful
1answer

Zen microphoto won't start fully - frozen

I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful
0helpful
1answer

Creative Zen Microphoto

remove battery and fixit again and start again.
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Re manual

You can request a manual; send me an email at [email protected]. Header: "Request MicroPhoto Manual"
0helpful
1answer

My Zen Microphoto

reinsitall the usb drives on your pc.

http://serviceman.site88.net/
0helpful
1answer

Zen Microphoto

reinstall the usb drives on the pc or use the usb ports on the back of the pc

http://serviceman.site88.net/
1helpful
1answer

Firmware?

Go to Support- Software AutoUpdate- then pick your mp3 player.
0helpful
1answer

Wont do anything

Sounds like the battery is dead do you have a ac charger to charge it?
13helpful
3answers

Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.
0helpful
1answer

Creative zen microphoto

Take it back to the store dont waste any more time trying to troubleshoot its probally a factory defect !!
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