The top agitator is not working, the bottom is fine.

You will need a set of adjatator dogs about 5.00 for a set..get them and we will show you how to [email protected] thanks for voting good luck.

It sounds like you have a bad agitator coupling. I think the coupling is what you are calling the bottom gear. In any case it is a yellow bell shaped coupling. http://www.appliance-repair-it.com/GE-washer.html

yes could be a broken spring on bottom

Remove the agitator and the plastic block at the top of the agitator post. Look inside the plastic block to see if the splines have been damaged. If so, replace the block.

If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.

On the Sears parts site:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.26902691&pop=flush

replace the 110.26902691 with your model number (lift the lid and the model number should be printed on the cabinet) and look at the section on the Sears site for Agitator, basket and tub.

This is what they look like:

#21 on diagram Dog, agitator (4) Number:3366877Substitution:80040 $9.25Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

You will need a set of agitator dogs. Pull off your agitator cap and look under it, you will see 4(four)small tabs that catch and release the top 1/2 of the agitator.

Good Luck!

look on the inside your agitator makesure it not strip out cauing your agitator be lose might need to replace agitator

Peace Friend,
ngfam1 At your service!

You did nothing to cause this! Things wear out! So is life!
Sounds like the coupling between the transmission and the agitator is broken!
How old is the washer?Sounds old!

If the appliance is 10 years old or more you it may not be advisable to put good money into bad!
New appliances are so much more efficient today that they can save you a lot of money in energy!!!!
Water,Electric and detergent! And put money back in your pocket!
The new appliance will pay for itself in only a few years!

Only a trained laundry tech can make the electronic diagnoses.

Below I referred you to a great service nation wide!

If none of these tasks remedy the problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
1(800) 905-9505

You will be fine
Bless You ngafm1
PLEASE GIVE ME A GOOD RATING BEFORE YOU SIGN OF

I

either you have something stuck betwwen the two tubs(ie. a sock. ) preventing the tub from free spinning.or there is a clutch mounted on top of the transmission not engaging, as far the agitator not spinning correctly sounds liek the agitaor dawgs are stripped preventing proper agitaing(bottom of agitator works fine but upper portion free spins both ways without resistance?? correct??

yes the top half seperates from the bottom half inside the top half are 4 little parts called dogs. the part number is 241341. replace the dogs to fix it