My computer sees the drive and i am able to access some files in the drive associated with some programs (e.g itunes). however when i try yo explore the drive i am not able to see any file in that drive. i have tried defrag and disk repair. any help you can give would be greatly appreciated
This model appears to have a high failure rate in consumer reviews, so it may have physical damage on the disk. Only a re-format of the drive will isolate bad sectors that won't hold data. I don't know if you're using a PC or Mac, but try re-mounting your drive after a fresh re-boot of your computer. If the drive came with the manufacture's software to allow it to communicate with your computer, then try removing this software from your system and re-installing it again. This will repair a corrupt driver or I/O program. If that doesn't work, try using the drive with a new or different firewire cable. Other users have reported this drive working again after replacing the cable. If you use Mac OS 10.2, you might not be able to initialize or partition the hard drive. This may require you to partition and format the drive on a different computer.
Posted on Aug 02, 2007
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