First, is it your phone? second, was it previously jail broken and then updated to current status because that will lock the phone? if the second is right you may have to take it to your local apple store and ask them to wipe it. Another possibility is if your city has a china town you can go to a local mobile store there and ask some one to jail break the phone 4 u. Or you can send it to me, I'm living in China right now and can get reformatted for $40
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