Creative Labs ZEN Vision:M Digital Media Player Logo
Posted on Mar 09, 2009
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My Creative Zen won't turn on or so sizes of charging.

I have only had my Zen for about 6 months. And i carry it around usually in my back pack. But when it had stopped working it had just been sitting on my night stand. And then 2 days later i picked it up and went to put songs on it and it wouldn't show up on the computer or turn on at all. Then i tried to charge it and it didn't charge at all.

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  • Anonymous Mar 19, 2009

    I have the same problem. My Zen seems to be completely dead. It won't turn on or connect to my computer. When I tried to turn it on, I see a blue light flashing briefly under the on/off switch. Using a paperclip to push the reset button didn't do anything either. Any other suggestions?

  • Anonymous Mar 21, 2009

    This has happened to me, too. I've only had my Zen for four months, and it conked out and wouldnt turn on.

    Recharging and reset didnt help, either.

  • Anonymous Mar 28, 2009

    I have the same problem. My Vision M will not turn on at all. When I plug it in the with the power adapter, all i get is a steady blue light. When I plug it in the computer I get nothing. I've tried everything in the knowledge base. Leaving it on charge for hours on end, pushing the reset button while holding the power button on. Has anyone got any other ideas?

  • jblover Apr 02, 2009

    omg i had i for less then a day less then a hour and so i turn it off know it want go one

  • lilgook316 Apr 02, 2009

    When i try to turn on the mp3 player nothing works, i put in my USB charger to download new songs, nope, won't charge, tried reseting it.

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  • Posted on Mar 14, 2009
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On the bottom is a very small hole. Put a pin in and push, it will start your creative up again.

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  • Posted on Mar 24, 2009
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If pushing in the reset button doesn't work, try recharging your battery for a few hours. I figured that a flashing blue light might mean that the battery was low, so I just connected the Zen to my computer and let it sit there for awhile. After about 30 minutes, I saw the battery charge icon appear. I let the battery fully charge and was able to turn on the Zen and connect it to my computer to add more songs.

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  • Posted on Mar 24, 2009
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I had the exact same problem it just kept flashing blue so i took a paper clip and did it but nothing happened so i just kept repeating it over and over again and finally it turned on and started to charge :)

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Support site for the Zen V Plus, see:
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In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

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To resolve this problem, establish that the player is charging correctly as follows:
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  2. Press the reset button and observe the player.

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    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
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Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

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