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could be the bearings on the end of brushbar need replacing,or it may be the clutch needs setting , lower the handle down to the floor then up again do this about three time to reset clutch....
I'm sorry to hear you're having difficulty with your DC17 Animal. If the idler has fallen out of your machine, I'd encourage you to get in touch with us directly, as we'd appreciate the opportunity to provide further assistance.
You can call our customer Helpline on 1-866-693-9766. Alternatively, if you email us at [email protected], someone will be in touch as soon as possible.
Turn the Dyson on its back as if you were servicing the beater brush and on the RH side you'll see the filter housing for the HEPA and a T-15 Torx screw. Remove this screw and then remove the cover for the HEPA filter.
Hi there, your machine is designed to make a ratchet noise if the brush bar is obstructed.
Please check to ensure that there are no blockages around the brush bar and that any hair or threads have been removed. If you need help with this, you can follow our self help guide in the support section at www.dyson.com.
If you need any further help or advice, please contact our Helpline on 1866MYDYSON.
The Dyson DC 17 has a rug / floor switch on the head of the vacuum. Please check to make sure the switch is in the Rug position. If the brush roller still does not turn then you have broken the belt and need the following part. Dyson DC17 Geared Drive Belt, Genuine Dyson Part # 911710-01 - Free Shipping
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