HP Officejet 4500 All-in-One - multifunction  fax / copier / printer / scanner   color Logo

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Gerry Howe Posted on Apr 10, 2013

HP Officejet 4500- general printer error,

After a paper jam, it takes in paper halfway and stalls; computer utilities states "General Printer Error". Have tried resetting it by taking out power lead and holding down 6 buttons; ok till alignment, then just sits there, saying "busy" - still with paper halfway in. Help!

5 Related Answers

Anonymous

  • 10 Answers
  • Posted on Mar 15, 2008

SOURCE: HP 7210 OfficeJet All-in-One errors

My Hp came with a setup CD that has very specific (required) drivers. Truthfully, if you machine is using the wrong drivers for the selected printer, it will interpret the bi-directional communication with the printer wrong - as evidenced by the false "Paper Jam" message.

Here's a path to HP's drivers for the 72000 series printer and Mac OS.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&lang=en&dlc=en&product=391153

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Anonymous

  • 555 Answers
  • Posted on May 15, 2008

SOURCE: I have an HP officejet

Here is a list of steps you can take to clear this "Remove and check cartridge" error on HP printers. They generally involve cleaning the contacts between the cartridge and the carriage in the printer.

Some people think this error is related to hard-coded expiration dates that are encoded on the cartridges themselves. HP will not confirm or deny this (I personally find it unlikely, but you never know...) In this case, performing a partial reset of the printer may clear the error.

Good luck!

*If you find the solution helpful, please rate it!*

geemarie

Gayle Ashbach

  • 876 Answers
  • Posted on Aug 15, 2008

SOURCE: When I power on my

This error code does not match anything that I can locate. I am wondering if it has something to do with the fax function. I think that you should go to this site and click on "talk to an online technician" It is a very easy way to get support for your product . since they are the manufacturers they will know more than I do without a manual or the machine in front of me. Here is the link:

http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&cc=us&product=351106

Good Luck to you.

Anonymous

  • 558 Answers
  • Posted on Sep 26, 2008

SOURCE: My Hp officejet 4255 all

Hi There,

Thanks for you using FixYa.
The problem can be solved by repairing Motor/Roller.
It needs to have a shaft at both ends (dual shaft), and it takes some soldering and replacement of the black round plastic gizmo with tiny fingers around it back onto the shaft of the replacement motor as well as the tiny worm gear and the little green circuit board (has to be soldered onto the new motor).

You can order it cheaply at www.allelectronics.com and specify the above motor model but be sure to select the dual shaft one.

Regards
Ellin

Ell

Anonymous

  • 2120 Answers
  • Posted on Oct 09, 2008

SOURCE: ihave a hp officejet/hp officejet

I think there is a removable panel in the back that has a large knob to open.

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Related Questions:

1helpful
1answer

The paper is jammed

If paper is jammed and you can't take it out, don't force it. You may damage your printer, Take it to a repair service, they know how to dismount it and remove obstruction without dmamage.
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Where is the duplexer of the HP 4500 Officejet printer?

its located on the backside of the printer behind an access door. You can find a very good video from HP on clearing paper jams at YouTube. Here's the link:

https://youtu.be/lS1441RmrKY

Fixing Paper Jam HP Officejet 4500 Wireless All in One G510n
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My HP officejet 4500 printer jams halfway thru, stops and will not finish the print

Please watch this video, and follow the same instructions. Hp printer clearing paper jam Good luck Thanks for using FixYa.
0helpful
3answers

Paper Jam

hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




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