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I had this problem with a new phone, and T-mobile gave me the following instructions.
Try this first: 1) Turn on phone with SIM chip in it. 2)hold down the "@" + "1" + "0" down simultaneously until phone turns off, then back on again. This should fix the problem. otherwise try this,
1) remove battery and SIM.
2) press and hold down the "w" key, and while holding it down insert the battery only.
3)A little face will appear on the screen, then a reboot button. Press the reboot button. Once the phone reboots, insert the SIM. One of those two should fix the problem.
hi hold down 10@ key all at the same time then it will rest when it turns off hold down the r key then when the phone gets to activation screen hold the top left and l key an you should be all set
hi hold down the 10@ key all at the same time it will rest the phone when the turns off hold down the r key till you see the four logos it will restart when you get to the activation screen hold down the l key and the top left button at the same time then you should be all set
if the light indicates but its not charging. one other thing you can do is a soft reset.take out your SIM card and batter for 30 seconds then replace the SIM card, and hold on to the R button and at the same time replace your battery, your phone should turn on and restart twice. but it will come on.
Hello Samantha, You can either take it to danger inc and have them fix it with the labor charge or something or you can have someone fix it for you for really cheap..I had the same problem but now I know how to fix it if it happened again I had to solder the ends back on when I fixed mine
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