There are a lot of mineral deposits under the faucet handles and they are very difficult to turn. When you turn them now the entire handle and base (that should be secured to the countertop) spins
To remove the handle simply rotate the escutcheon counter clockwise and it will unthread from the fixation on top of the counter. Then the handle will lift off as one unit. You can clean them with CLR to clear up water deposits. If you need further instructions feel free to contact me Hansgrohe Tech 1-800-334-0455 press 2 for Technical and ask for David Scarborough. I'll be happy to help.
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