My dvr freezes, & I purchased an external harddrive, & now when trying to transfer my programs, I have no dvr
I am sorry to hear of your issue and I wish I was able to bear better news but I am afraid that once there is an issue with the internal hard drive there is no way to retrieve the information off of it using common methods such as using on screen prompts or at least that is what technical support has stated.I am sure you already know that Dish charges a one time fee of 39.99 to make the expansion USB port active so that what you are asking is possible. If you have not paid the 39.99 yet I would call customer service to see that if you do so and the receiver is downgraded to a non dvr unit would they transfer that fee. I expect they would not and my suggesting that is that on a non dvr unit I know you can access the information on the hard drive if the receiver is malfunctioning. I know you are probably very frustrated to say the least right now but if you are interested is discovering other possible set up configurations Dish offers a Sling box which is integrated with your internet connection and is very fascinating with the possibilities it provides. Thanks for using Fix Ya and if I can be of further assistance please let me know.
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i have 2 vip722 dvr's, one keeps cutting out while the other does not
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