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Posted on Mar 07, 2009
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Error warning when first turning laptop on

Hi, iv just brought an Acer Apire 5735 and have plugged it in, turned it on but it keeps coming up with an error warning ''the computer restarted unexpectedly or encountered an unexpected error. Windods installation cannot proceed. To insall Windows, click 'ok' to restart the computer, and then restart the instalation'' which I have done, but the same error warning keeps appearing. What should I do? Thanks!

1 Answer

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  • Expert 66 Answers
  • Posted on Mar 07, 2009
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Joined: Feb 07, 2009
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If you just bought it from a store, take it back and they should fix it under warranty.

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Hi Buddy,

Try a different Power adapter first most probably that will resolve the issue, if that does not works try to reseat the RAM. if this does not works as well then this is a CMOS battery or Heat sink issue.
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Volume control buttons

Download AND install the audio driver, appropriate for your laptop, and Operating System.

http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=556


Top audio driver file is for Windows Vista, 32-bit or 64-bit
It's a Zip file.
(Version 6.0.1.5643)

Second audio driver listed is for Windows XP, (Home or Pro), and 32-bit.
(Version 5.10.0.5643)

If you do not know how to download AND install the appropriate audio driver file, post in a Comment.

Driver: Small piece of software that allows the Operating System to communicate with a device.

Device in question is the audio chipset.
Don't know what the O/S is you didn't state.

Regards,
joecoolvette

(After installing the audio driver file, restart your computer if not asked to do so )
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get orignal charger for acer aspire 5735 pc and then try again
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Iv had a similar problem aswell, =/
I installed sims 3 on my laptop few days ago and it was workng fine. Later on i decided to clean up my laptop and started unistallling programs that i 'didnt think' i needed. When i went to go on sims i get an error saying that device 0 cannot ... bla bla so i really dont know what to do =/
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Hi,

Update the operating system
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Regards
Richard.
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