This is the fix I used alcohol on a q-tip to clean the sensor. I completely dissasembled my unit only to find it was unnecessary. The sensors are in the middle of the slot above the metal roller bars. There is a small 1/16" photo sensor on either side of the slot in the middle. they look like small holes in a square area. (Royal 15mx) Hope this helps
SOURCE: Royal CIA 12X Shredder Problem
If your machine has an electronic paper feed sensor try cleaning the sensor with a qtip dipped in rubbing alchohol.
SOURCE: Royal 15mx only works in reverse after clearing jammed paper
try resetting the shreddar, unplugging it waiting for about 20 seconds and then plugging back in. Check to make sure there is no paper or paper clips stuck in the shreddar, make sure the unit is properly mounted on bin, the overheat light isn't on is it? if none of this helps and you have a warranty on your shreddar now would be a good time ot call them as you might have a hardware problem.
SOURCE: how to fix royal 15mx shredder that only runs in
Only running in reverse normally indicates the pcb is gone inside machine.....give Royal a call at 1-800-524-0799 and they will advise on availability and price.
SOURCE: Where can I look at a user manual for a Royal 15mx
Royal dont have any on their web site but give them a call at 1-800-524-0799 and maybe they can e-mail or fax you something.
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I used alcohol on a q-tip to clean the sensor. I completely dissasembled my unit only to find it was unnecessary. The sensors are in the middle of the slot above the metal roller bars. There is a small 1/16" photo sensor on either side of the slot in the middle. they look like small holes in a square area. (Royal 15mx)
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