Question about Schlage Camelot Deadbolt Keypad, Satin Nickel #BE365VCAM619
I have a camelot deadbolt keyless entry lock. The door isn't deadbolted, but it won't open! We are unable to open it from the inside or the outside. The thumbturn still turns and the keypad lights green and accepts the code, but nothing happens when the deadbolt is turned. Any suggestions?
Posted by Anonymous on
To determine why your lock is beeping abnormally, please follow these steps:
Take out batteries and unplug powerstrip.
Let it sit for 1 minute, then put the batteries back in and wait another minute.
If it does not beep, the keypad needs to be replaced (17733-1).
If the unit continues to beep, the powerboard needs to be replaced (A17734-3,3 Powerboard 1470 brass finish; A17734-3,26D Powerboard 1470 satin chrome finish; A17734-3,5 Powerboard 1470 antique brass finish).
Navigate to the complete page that I cut this from can be found by cutting and pasting this link into your browser search bar:
Then go to: US & International/FAQ Categories/Keyless Entry/Powerbolt 1000/Search Results/ How do I troubleshoot my Powerbolt 1000?
I suggest calling the appropriate toll-free number and having a conversation with a representative about this problem, first of all to confirm that you need the part before you go through the expense. Secondly, your lock may be new enough for you to talk them into warrantying it, and thirdly, they will be able to get the correct part on order for you.
Good luck--and please provide feedback if this helps!
Posted on Nov 08, 2011
Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
Please contact them. Hope this helps!
Posted on Feb 24, 2012
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