This laptop started freezing and we thought it may be hardware problem. Tested memory and hard drive and both passed. Tried to restore and gave blue screen error. Turned off and tried to turn on.
Now I do not get any video. No post. Turns on, all lights on, fan spins for few seconds but never any video. Seems like alot of people have same issue but no solution. It IS NOT a powerjack problem. Jack not loose and lights stay on when plugged in. Please help.
This is what done so far:
Tried to remove battery and reset power settings
Tried without battery, just ac, just battery.
Tried with single memory chip(has two) in each slot, changed them up.
Used compressed air to blow out fan.
Checked connection to board with LCD. Reseated and snug.
Pulled hard drive and formatted.
Strange. Was working fine(except for freezing) before tried to restore.
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This indicates a hard drive issue, first remove one ram memory and try again, no change! remove the second piece and put back the first and power up, if there is no change the hardware needs to be tested.
If your Dell diagnostics shows no fault on the hardware (hdd, memory, chipset, videocard, etc.) but still same issue occurs, I recommend doing another test using a different utility. Try using Hiren's Boot CD that can be found here and try running the S&M Stress Test 1.9.1 and Video Memory Stress Test 1.7.116. If your computer hangs while doing the stress tests, the video card or CPU might be failing already.
when the system first turns on, tap F12- and select restore hard drive- that loads the factory image for the system. If that does not work, the issue is likely a hardware problem (usually memory!) If the system is in warranty, contact Dell technical support if the restoral image does not work.
My first thought is that if you reformat your laptop and it crashes, sounds like a hardware (most common: memory or hard drive) problem.
But, you've tested / replaced the memory and the hard drive. Be certain that you have the correct memory for this laptop. Also, run hardware diagnostics.
When you reformat, don't add anything. Just the operating system. Boot it and test for awhile to see if the operating system is stable. Then, add software one at a time and test each time. It may be a long process, but it's possible that your software may be infecting your system.
After using Darik's boot and nuke (DBAN) your hard drive will be wiped clean with little chance of recovery. This also depends on how many passes you used for the disk wipe. More passes = less chance of recovery.
Restore from backup You can restore backups previously created (as stated in the Create backup section) from hard disk, CD or DVD. 1 Boot to Windows XP. 2 Press <Alt> + <F10> to open the Acer eRecovery Management utility. 3 Enter the password to proceed. The default password is six zeros. 4 In the Acer eRecovery Management window, select Recovery actions and click Next. 5 Select the desired restore action and follow the onscreen instructions to complete the restore process.
Hi there ;
hey can u boot into the safe mode and go to the system restore from there and restore it just before the time that it messed up if not please let me know there is still things that we can do
best regards mike