Tonight the rollerball on my Blackberry Pearl will not work in the upward direction; only the downward direction. Is this something I can fix or is this a hardware problem?
1. Rollerball does not work in the downward direction. Sideways & up are just fine.
2. I think it is the same phone, but have no way of checking the model from the casing & don't have the box with me.
Had same problem. used rubbing alcohol with a cotton swabb. Took a couple of applications, but worked brilliantly within 10 minutes. Thanks!
I had the same problem and it needs to be cleaned. I would suggest going to your service provider or giving RIM a call to find out the best way to clean it. I removed mine and cleaned it but ended up losing one of the little magnetic roller pins and will now be purchasing a new trackball.
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the ball do not open,it works every direction but do not open any icon of the phone
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