Question about Home
Hi, I'm an electrician and believe I can help you with this problem.
According to the directions I found here, it looks like you are missing the supporting plate with the hook & hole (to pass the cable through) as shown in steps 2, 3 & 4.
You should determine and adjust the length of cable you need to let the lamp hang at the correct height. This length should be between the lamp socket and the hanger. The hanger allows the cable to pass through it and it appears that the cable passes through two openings in the hanger to keep it from slipping through the hanger (and letting the whole assemble fall several inches or more). Then, the cable passes through the hole in the plate into the box in the ceiling for termination of wires.
The cable passing through the two openings in the hanger should provide enough friction to keep the cable from slipping and altering the length of the cable (height above the table / floor / etc) when the hanger is slipped over the hook of the support plate. After you wire nut the connections, secure the support plate with screws to the the ceiling box. Then slip the cone against the ceiling.
If you have the cable routed through the two holes in the hanger, you can either wrap it around the hanger / cord or tie a simple knot in the cable between above either opening in the hanger. This will prevent the slipping of the cable and when the hanger is looped over the hook - the only weight on the cone will be the cone itself. Everything will be supported by the hook on the support plate - which is screwed to the ceiling box.
I hope this helps and good luck!
Posted on Apr 04, 2013
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