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Posted on Apr 03, 2013
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My HPc310 continues to tell me to "start scan from computer. refer to documentation" how to I stop this and scan TO the computer?

I've unplugged printer-no change.

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Cindy Wells

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  • HP Master 6,688 Answers
  • Posted on Apr 03, 2013
Cindy  Wells
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The Scan button behavior hasn't been set up on the computer. If you haven't installed the Full feature software, go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4231205& . Select your OS and then Next. Select the second option under Drivers.

If you installed the Windows OS basic driver, uninstall that driver and disconnect the data cable.

Once this software is installed, double-click on the HP Solutions Center. Try to scan once to find the best settings. Then in the Settings section of the software, you can set the Button destinations. Set the Scan-to button.

Now if the software is monitoring the printer, pressing the scan button will launch the HP Solution Center scan.

I hope this helps.

Cindy Wells

5 Related Answers

Anonymous

  • 5 Answers
  • Posted on Aug 19, 2007

SOURCE: scanning

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

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Anonymous

  • 731 Answers
  • Posted on Feb 23, 2010

SOURCE: we have an hp wireless photosmart premium printer,

I guess that the printer is missing scan driver, please reinstall the printer software.

Regards
Riztech

Testimonial: "I did what you suggested. Our printer is now scanning. Thankyou so much."

Anonymous

  • 2306 Answers
  • Posted on Apr 20, 2010

SOURCE: when trying to scan a photo from the c7280 to the

That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.

coolfelix

  • 39 Answers
  • Posted on May 19, 2010

SOURCE: Can't scan- Refer to device documentation to

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

puertobori

Doctor PC

  • 7733 Answers
  • Posted on Oct 28, 2010

SOURCE: My printer won't scan to my computer. I get a

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Testimonial: "Thank you! Very easy to fix with some expert guidance."

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Related Questions:

0helpful
1answer

How to store documents from computer to ricoh 3035?

When the machine is printing a
document stored using the copier
function, wait until printing has
finished before you store a document
in the Document Server.
A Press the {Document Server} key.
B Press [Scan Original].
C Enter a file name, user name, or
password if necessary.
Note
- If you do not enter a file name,
one is automatically assigned.
Reference
p.41 "To register or change the
user name"
p.41 "To change the file name"
p.42 "To set or change the password"
D Place originals either on the exposure
glass or in the ADF.
Reference
For information about types of
originals and how to place
them, see Copy Reference.
E Make any required settings.
Reference
For details, see Copy Reference.
F Press the {Start} key.
The document is stored in the Document
Server.
Note
- To stop scanning, press the
{Clear/Stop} key. To restart a
paused scanning job, press [Continue]
in the confirmation display.
To delete saved images
and cancel the job, press [Stop].
-When a password is set, appears
on the left side of the file
name.
- After scanning, stored documents
appear on the Select Files
to Print display. If this display
does not appear, press [Scanning
Finished].
- When placing an original on the
exposure glass, press [Scanning
Finished] after all the originals
have been scanned

To register or change the user name
A Press [Scan Original].
The Scan Original display appears.
B Press [User Name].
If user names are already registered,
the Change User Name display
appears. To use an
unregistered user name, press
[Non-programmed Name].
When no user name are registered
in the Address Book, the User
(Destination) Name entry display
appears.
When using a registered user
name in the Address Book
ASelect a registered user name
from the list, and then press
[OK].
To change your user name to an
unregistered user name, proceed
to the next step.
Reference
p.76 "Registering a New
User Code"
When using an unregistered user
name in the Address Book
ATo enter an unregistered user
name, press [Non-programmed
Name].
BEnter a new user name, and
then press [OK].
Reference
p.161 "Entering Text"
When no user name has been
registered in the Address Book
AEnter a new user name, and
then press [OK].
Reference
p.161 "Entering Text"
To change the file name
A Press [Scan Original].
The Scan Original display appears.
B Press [File Name].
The Change File Name display appears.
C Press [Delete All] to delete the old
file name.
Note
- You can also use [Backspace] to
delete unnecessary characters.


D Enter a new file name, and then
press [OK].
Note
- Up to 20 characters can be entered
as a file name. Note that
only 15 characters of each file
name appear in the document
list.
Reference
p.161 "Entering Text"
To set or change the password
A Press [Scan Original].
The Scan Original display appears.
B Press [Password].
C Enter a password using the
number keys (four-to eight-digits),
and then press the {#} key.
D Reenter the password (four-to
eight-digits) for verification, and
then press the {#} key.
E Press [OK].
0helpful
1answer

Tray lifts to meet the rollers then drops back down. Error message 'No page was found in the feeder'

Clean the 'black dot' in the centre of the paper tray. There is an optical sensor under that. The tray will lift even without paper, but will go back immediately.
If the scanner stops after 3 pages, check disk space in your computer. If you are scanning in TIFF uncompressed, it takes lot of space. For color and Grey try JPG format, for mono TIFF G4 is the ideal option.
S. Mohan, Chennai, India
0helpful
5answers

Dont know how to scan a document

The first thing that you must do is make sure that the device is already installed to your computer. Insert the document to be scanned on the scanner. Double click the icon of your scanner and on the option menu click scan. After the scanning process, open the My Picture folder of your computer and locate the image file.
9helpful
2answers

How to scan using MP145 canon printer

  1. Place a document face-down on the platen glass.

    (Memo)
    Place a scanning side facing down on the platen glass.
    Align a document with the arrow (the alignment mark), which is at the bottom right corner of the platen glass
    .

  2. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  3. Click 'Scan Photo/Document'.
    The Scan Photo/Document window will be displayed.
0helpful
2answers

"No Scan Options - Refer

There is a 'white paper' available on HP's website that specifically addresses this error message. I'm providing the link for you that will take you directly to that page:

http://h10025.www1.hp.com/ewfrf/wc/docum...

Please read it and maybe print it out for reference... it explains what you need to do and THE ORDER you need to do it in. This should solve your issue...

Good Luck!

bhupi
1helpful
1answer

Cannot use scan...when I put a document in the tray and press "start scan" it says " no scan options" and "refer to device documentation" what to do?

You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.
0helpful
1answer

Scanning

you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

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