Digitizer 2000 - Dongle ?

down load the drivers for that model sewing machine from the machine manufacturers web site that are compatible with win 10 operating system

not sure what part you mean. Could it have another name or spelling?

You should contact the software vendor. They should be happy to replace your non-working dongle for a new one, even for a very old software version. They may have to charge you for the replacement dongle, but it should be much less than the cost of new software.

If they balk, know that there are now many different software options out there for much less than the typical dongle-enabled packages. Don't pay $1200 for an 'upgrade' if you can get a different package for $99. Search Google for 'embroidery software' and you'll see a lot of choices.

Sounds like the Hasp driver for your dongle is not up to date, or is not compatible with your operating system

Does the dongle attach to the serial port on the computer?

It may be that the software only recognizes a particular port (e/g: COM2:) and your PC's port is configured as COM1...or vice-versa.

Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?
Louise

Digitizer 2000? Or Digitizer 10000?

There's a BIG difference.

So far, it doesn't seem that Janome's put out an update to Digitizer 2000 for Vista (though they have for Customizer 2000), but they have for Digitizer 10000.

However, XP should be fine with Digitizer. You may have to go into your "Properties" menu for Digitizer and set the compatibility back to say, "Windows 95" though.

To do this, right-click on the software icon for Digitizer on your desktop. On the contextual menu will appear several choices - select "Properties" and then click on the "Compatibility" tab on the Properties dialog box. This is where you change how your computer (essentially) recognizes the application.

You may need to experiment with the options. Try "Windows 95" first ... and if that doesn't work, select and try another.

The only way to get a new dongle for your software is to purchase a new software package.

You can call Janome and ask them ... but I'm 99.9% sure that they'll tell you the same thing. :(

http://www.software-key.org/?gclid=CPaEzvqo_pkCFQJN5QodGyKmFQ

This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0