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Normally you can take the top of the agitator off with the use of a screw driver or by turning couter clockwise. Once the top is off you should see a nut or bolt. Removing this will allow the agitator to be removed.
bad dogs pull off center cap remove bolt carefully lift off dogs are two pieces that catch to agitate they are minimal cost and are easy to replace they wear out especially with heavy loads!!!Best of Luck to You!!
Pull the agitator out and check the drive collar splines.If you have the model I think you have just pull straight up on the agitator. Once removed you will see the drive collar with a 7/16 head bolt,remove it and pull off the collar.First before pulling it off spin it if splines are stripped it will spin freely.