Compaq A3000 All-In-One InkJet Printer Logo

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Posted on Mar 02, 2009
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I have an Compaq A3000 and the paper feed is not pulling the paper through to print. Ia there any solutions out there to fix this. I hate to have to purchase a new printer when this one is still working.

  • shami_dol225 Mar 02, 2009

    that didnt work. its getting hung up on the rightside. Any suggestions?

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  • Expert 239 Answers
  • Posted on Mar 02, 2009
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Joined: Mar 01, 2009
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Try wiping of the rollers that pull the paper through.


best of luck
please rate well.

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The paper jam indicator on in error?

So it sounds like the machine is not feeding paper from the paper cassette. This is a common problem.
There are 2 possibilities. 1 easy and one a little tougher. The simple fix is cleaning the paper feed tires. Just pull out the paper cassette, then remove all the paper. You will see 2 felt type pads on the spring loaded metal plate. Spray these 2 pads with some glass cleaner. Dry the metal plate a little then lock the plate down and re-install the cassette without paper! Make sure the lower tray is selected for paper feeding and press the print button. The machine should try to feed a few times then shut down with a P in the display. Reset the P using the clear key then press print again. Repeat this procedure 5 or 6 times. Then remove the tray, dry the pads a bit then re-load the paper, re-install the tray and give it a try. If dirty feed rollers were the cause then this procedure will fix it. Let me know how this works out.
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Take a size 10 Envelope fold it so that it should become like a thin long strip........ Now Insert that Envelope on the left side corner of the Printers Paper Feed Tray and move it from right to left and left to right as fast as u can for about 10 times.......... Now Insert the Ordinary Papers onto the Printer and insert both the catridges and Turn on the Printer............Now Try to Print......
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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
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With all due respect to "sanjeevverma", solution #1 is nonsense; the Brother HL-5250DN paper tray is self-centering; in other words, there is only ONE position for the paper to sit in the tray ... the PROPER position (centered BTW); let's break it down:

paper not feeding correctly - if lollydoll is talking about the wrinkling, this a known problem with this print engine with no real solution; the feed mechanism design is extremely sensative to the moisture content of the paper (ie, if the printer is being used anywhere but a temperature and humidty controlled office -- good luck); thicker paper (eg, 24 pound paper - ask the Staples guy) may solve the problem if the temperature and humidity in your house isn't too far off the office norm (72°F and 50% R.H.); two items tucked in the corners of the manual (but not talked about by their tech support staff) are (1) paper path pressure release levers in the back (they are blue - check the manual to see how they work), and (2) there is a "thin" setting for the paper type on the printer's properties window; it has helped a little at my house; the only real solution is to print at least three copies of your documents; apparently getting the fuser up to temperature is key to getting non-wrinkled printouts.

paper doesn't feed at all - the roller at the front of the paper tray must be incredibly contaminated; use DENATURED ALCOHOL and cotton swabs to clean the roller and the other parts it touches; you can unplug the printer if you're worried about it

printing when no paper is present - BAD! this means either (1) there is a scrap of paper torn off and blocking the sensor - which is unlikely because the print-time diagnostics would catch that the sensor does not "cycle" when the paper supposedly passes through, or (2) the sensor is defective - in which case toss the printer and buy an H-P (spend at least $300, eh!)

don't get me wrong ... I LOVE my HL-5250DN (although I hate wasting all that paper and toner) ... but my first three lasers were HP's and they NEVER wrinkled or tore my paper ... I bought the Brother because it was twice as fast and printed duplex for half the money of the HP ... now I'll pay the difference in paper and toner but "c'est la vie"
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You have a very tiny paper jam that you have missed. You need to use a torch and tweezers and get right inside and look thoroughly and down behind in paper feed area. You will find a very small piece of paper somewhere broken off and jammed or a foreign object. Your scanning problem could be corrupted driver. Go to manufacturers site and download updated driver for your model. Uninstall printer completely before reinstalling new driver. Good luck
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The manual can be found here: http://h10032.www1.hp.com/ctg/Manual/bpu80008.pdf According to the manual to remove the print cartridges, you pull back on the top of the cartridge and it will snap out of place. Then pull it up and it has been removed.
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