Question about Microsoft Multimedia Optical Keyboard/Mouse KBMMSCOMBO

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Microsoft Wireless Optical Mouse - Probs w/Notebook Receiver

Hello - I have visited Microsoft's website to try and figure this out...I believe that my receiver is no longer broadcasting even though the greenlight comes on when it's plugged into the port. And, my laptop makes a sound to let me know that some kind of peripherial item has been plugged in. I cannot locate the box or manual the item came with. Are there batteries in the receiver that I don't know about??

Posted by Holly Thompson on

  • Spielly Nov 07, 2007

    the receiver light no longer comes on; receiver is not recognized when plugged in; battery is good; and connect button does not solve problem. Can the receiver itself be replaced?

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Anonymous

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  • 51 Answers

No there aren't. The power for the reciever comes out of the port it plugs into. My suggestion would be to replace the batteries in the mouse itself, or replace the unit.

Posted on Aug 17, 2007

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1 Answer

I have a Microsoft Notebook Receiverv20 and Optical Mouse 4000. The green light no longer comes on when I place the receiver in my laptop port. I've tried putting the receiver into other ports, pressing...
I would try reinstalling the drivers for the mouse. Either from your CD or from Microsoft

Nov 23, 2010 | Microsoft Wireless Notebook Optical Mouse...

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I have the wireless notebook optical mouse from microsoft that will not work. I have replaced the batteries but the light on the mouse is still red.
Try to re-establish the communications between the USB receiver and the mouse pressing their buttons in succsession.

Aug 11, 2010 | Microsoft Wireless Notebook Optical Mouse...

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I plug my wireless Microsoft Notebook Optical Mouse 3000 into the computer and the green light comes on just fine. The red light at the bottom of the mouse is turned on too. However the mouse still...
Have you syncronized it with the receiver?
Normally you press a button on receiver then press another button on underside of mouse to sync it.

Apr 14, 2010 | Microsoft Wireless Notebook Optical Mouse...

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Hi: I have a mocrosoft Wireless Notebook Optical Mouse 3000 (FCC ID C3K1056) which has just stopped controlling my cursor. While the red power light is still lite on the bottom of the mouse, I think the...

Nov 03, 2017 | Microsoft Wireless Notebook Optical Mouse...

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I have microsoft bluetooth optical mouse 4000 it suddenly stopped connecting to the receiver, as I cannot move mouse anymore
Just to clarify, this is a wireless optical mouse, right? Please try the steps below:

1. Use fresh batteries.
2. Make sure that the mouse is turned on.
3. Check if there's a connect button on the wireless receiver and underneath the mouse. If there is, try holding down the two connect buttons at the same time for five seconds and then release them both.
4. Try moving the mouse.
5. Make sure that there are no possible wireless interference between the wireless receiver and mouse like the base of a cordless phone, cell phone etc.

If same problem occur after doing the steps below, then you may want to contact the manufacturer for RMA. This Microsoft 4000 has a three year limited warranty.

Thank you!

Nov 11, 2009 | Microsoft Wireless Optical Notebook Mouse...

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I have a microsoft notebook receiver v2.0 model
http://support.microsoft.com/kb/838398

Nov 02, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Optical light on Mouse not working
Hello,

maybe the battery?
follow the steps below to troubleshoot the mouse
Wireless mouse does not respond (generic instructions)

Try to Resynchronize your device with the receiver(connector)
Follow these steps.:
Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away.
1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.
2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again.
For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
or
Try different port and restart your computer.
or
Reinsert the batteries or install fresh batteries
If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.

Sep 06, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Microsoft Notebook optical mouse 3000 not working
Have you tried changing the port in which the USB wireless receiver is plugged?

Or is the receiver internal to the notebook?

If the receiver is internal, try updating the drivers for your machine by navigating to the manufacturer's support site.

If you plug a wired mouse into the machine what happens? If you get the same result, it may indicate a problem with the USB settings on your machine. I would, again, suggest updating the drivers for your machine.

If that's the case, try plugging another USB device into the machine and see if it works properly.

If none of those options provide results, I recommend you return the mouse for a refund or a replacement, especially if you have the receipt.

I hope I was able to help you. Good luck!

Aug 08, 2009 | Microsoft Wireless Notebook Optical Mouse...

2 Answers

Wireless MS Notebook Mouse 3000
Yea u did

Jun 23, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Receiver light is steady green. mouse won't light up. cursor won't move.
Why don't you try at the moment of placing a new battery to see if the small button that protrudes, where the receiver is located at the bottom of the mouse is pressed down. Without the receiver in place that **** on must be out for as long as the receiver is in the USB port.
Good luck!!!
Chawah.

May 19, 2009 | Microsoft Wireless Notebook Optical Mouse...

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