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Question about Microsoft Multimedia Optical Keyboard/Mouse KBMMSCOMBO

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Microsoft Wireless Optical Mouse - Probs w/Notebook Receiver

Hello - I have visited Microsoft's website to try and figure this out...I believe that my receiver is no longer broadcasting even though the greenlight comes on when it's plugged into the port. And, my laptop makes a sound to let me know that some kind of peripherial item has been plugged in. I cannot locate the box or manual the item came with. Are there batteries in the receiver that I don't know about??

Posted by Holly Thompson on

  • Spielly Nov 07, 2007

    the receiver light no longer comes on; receiver is not recognized when plugged in; battery is good; and connect button does not solve problem. Can the receiver itself be replaced?

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1 Answer

Anonymous

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  • 51 Answers

No there aren't. The power for the reciever comes out of the port it plugs into. My suggestion would be to replace the batteries in the mouse itself, or replace the unit.

Posted on Aug 17, 2007

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I have microsoft bluetooth optical mouse 4000 it suddenly stopped connecting to the receiver, as I cannot move mouse anymore

Just to clarify, this is a wireless optical mouse, right? Please try the steps below:

1. Use fresh batteries.
2. Make sure that the mouse is turned on.
3. Check if there's a connect button on the wireless receiver and underneath the mouse. If there is, try holding down the two connect buttons at the same time for five seconds and then release them both.
4. Try moving the mouse.
5. Make sure that there are no possible wireless interference between the wireless receiver and mouse like the base of a cordless phone, cell phone etc.

If same problem occur after doing the steps below, then you may want to contact the manufacturer for RMA. This Microsoft 4000 has a three year limited warranty.

Thank you!
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Optical light on Mouse not working

Hello,

maybe the battery?
follow the steps below to troubleshoot the mouse
Wireless mouse does not respond (generic instructions)

Try to Resynchronize your device with the receiver(connector)
Follow these steps.:
Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away.
1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.
2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again.
For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
or
Try different port and restart your computer.
or
Reinsert the batteries or install fresh batteries
If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.
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Microsoft Notebook optical mouse 3000 not working

Have you tried changing the port in which the USB wireless receiver is plugged?

Or is the receiver internal to the notebook?

If the receiver is internal, try updating the drivers for your machine by navigating to the manufacturer's support site.

If you plug a wired mouse into the machine what happens? If you get the same result, it may indicate a problem with the USB settings on your machine. I would, again, suggest updating the drivers for your machine.

If that's the case, try plugging another USB device into the machine and see if it works properly.

If none of those options provide results, I recommend you return the mouse for a refund or a replacement, especially if you have the receipt.

I hope I was able to help you. Good luck!
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Receiver light is steady green. mouse won't light up. cursor won't move.

Why don't you try at the moment of placing a new battery to see if the small button that protrudes, where the receiver is located at the bottom of the mouse is pressed down. Without the receiver in place that **** on must be out for as long as the receiver is in the USB port.
Good luck!!!
Chawah.
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