Try the cleaning cycle again and see if it gets and darker.
also try a test print as these utilise all colours and may help clear out any blockages.
HP Officejet D and 7100 Series and HP cp1160 Printers with HP 14 Printheads -
No Printhead or Bad Printhead Error Messages
Problem
The
printer will not print. The front panel display on the unit shows one
of the following error messages. These messages are specific to the HP
Officejet D series, the HP Officejet 7100 series, and the HP cp1160
series printers.
No PrintHead...Will Damage the product...Insert [icon or icons shown in the figure below] printhead now
Bad
PrintHead… Replace [icon or icons shown in the figure below]
printhead... Press Enter (or Resume for the HP cp1160) to continue
Figure 1: Printhead icons
Solution
Follow the steps below to solve the problem.
Step 1 - Determine the problem printheads
The
No Printhead
and
Bad Printhead
error messages indicate printheads by displaying an icon. These icons
mark the printheads and slots in the printhead holder. See the
illustration below.
Figure 2: Printheads and printhead holder icons
The error message can indicate only one printhead at a time. Follow the steps below to find all the failed printheads:
Write down the icon indicated in the error message.
Press the
Enter (or Resume for the HP cp1160)
button.
If the display indicates that another printhead is faulty, write the new icon down and then press
Enter (or Resume for the HP cp1160)
again. Repeat these steps until the display shows the date and time rather than an error message.
Step 2 - Remove the Problem Printheads
CAUTION:
Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children.
Figure 3: HP 14 printhead
1 - Handle
2 - Tower
Make sure the unit is plugged in and the power is turned on.
Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
Wait two or three seconds, then unplug the power cord.
Open the printhead latch. See the illustration below.
Figure 4: Open the printhead latch
Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below.
Figure 5: Remove the printhead
Step 3 - Inspect the problem printheads
A common cause of failure for new printheads is tape on the contacts and nozzles.
The
illustration below shows tape on the nozzles. In this example, the
person who installed the cartridge removed the tab from the tape, but
did not peel the tape itself off.
Figure 6: Tape on contacts
The illustration below shows the tape being removed correctly.
If there is any tape on the nozzles, remove it.
Figure 7: Remove tape
Step 4 - Gather cleaning materials
Gather the following materials:
Five or six cotton swabs, or any clean, soft, lint-free material that will not come apart or leave fibers behind when wet.
Enough
distilled, filtered, or bottled water to moisten the swabs. Avoid using
tap water, which could contain damaging contaminants.
Sheets of paper or paper towels to rest the printheads on during cleaning.
Step 5 - Clean the printhead contacts
NOTE:
Clean the printheads only as a last resort before replacing them.
Wipe the printhead contacts with a dry cotton swab (or another clean, soft, lint-free material).
If
some residue remains, slightly moisten the swab with distilled,
filtered, or bottled water and continue wiping until the contacts are
clean. See the illustrations below.
After cleaning, place the printheads on a paper towel.
Figure 8: Dirty contacts
Figure 9: Clean contacts
Step 6 - Clean the contacts in the problem printhead holder
Clean
the contact points in the problem printhead holder inside the printer
with a dampened cotton swab. See the illustration below.
Figure 10: Clean the printhead holder contacts
Step 6 - Clean the contacts in the problem printhead holder
Clean
the contact points in the problem printhead holder inside the printer
with a dampened cotton swab. See the illustration below.
Figure 10: Clean the printhead holder contacts
Step 7 - Reset the internal error state
NOTE:
This step must be performed before the printheads are re-installed.
Close the printhead chute.
Close the access door.
Plug the power cord back in.
Turn on the power. The front panel should read
No Printhead. Will damage Product. Insert [color name] [icon] printhead now
.
NOTE:
The carriage may make a grinding noise when you turn the power on. This noise is normal.
Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
Wait two or three seconds, then unplug the power cord.
Open the printhead latch.
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.
Step 8 - Insert the printheads
Place
each printhead in its slot in the printhead carriage. The colored shape
on the top of the printhead should match the colored shape on the
proper slot on the printhead carriage.
Press
down firmly and evenly on both the front and back of the printhead, as
shown in the illustration below. Proper seating is essential to making
good electrical contact.
Figure 11: Seat the printhead
Step 9 - Close and check the printer
Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below.
Figure 12: Loops catch hooks
Snap the latch into place.
Plug in the power cord.
Close the print carriage access door.
Turn on the power.
If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press
Enter
to align.
If the error persists, replace the indicated printheads.
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Thanks, but now saying Bad Printhead! This was the message before I cleaned heads with metho, after, there was no message!! I don't think they need replacing, but it's asking to do that!
I am still having printing troubles, and my computer technician has no answers,
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