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Sounds like a failure in the gear case but the burning smell makes me wonder if you have a problem with the motor. You will need a appliance tech to verify
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first you remove the cap on top of the agitator then you remove the inner cap then you use a long extension with a 7/16 socket to remove the bolt the agitator will pull right up
Usually, there are two agitator modes. A Normal ("Fast") mode, and a delicates ("Slow") mode. Put washer in 'delicates' cycle and see if the agitator slows down even further. If it stays at same speed as in perma press or 'normal' mode, then there is an open in the circuit betwixt the controller dial and the agitator control.
is the agitator broken are they getting caught on an edge? are you using enough water? the machine is suposed to agitate even tho the lid may be open, it will not spin.use soap...
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